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Why didn't my Mixmax meeting sync to the Salesforce calendar?
Why didn't my Mixmax meeting sync to the Salesforce calendar?

This article provides troubleshooting tips to help you when your Mixmax meetings don't sync to Salesforce.

Updated over a week ago

Salesforce integration is available on the Mixmax Growth + Salesforce plan and above. Check out our pricing page for more information.

If your Mixmax meeting doesn't sync to the Salesforce calendar, try these steps:

1. Make sure the Meetings setting is enabled

You can find this setting in the Salesforce sync settings on the CRMs and Live Feed settings page or under Admin > Roles > Salesforce.

Meetings setting enabled

2. Check the calendar that your event is booked on

Mixmax only syncs events booked on your primary calendar in the Google Calendar. This is the calendar associated with the Google account used to sign in to Mixmax.

3. How long ago was this event booked or updated?

Changes in the Google Calendar will be reflected in Salesforce up to 40 minutes after they occur.

4. Make sure an existing Contact or Lead is included as a guest

Mixmax only syncs to the Salesforce calendar if the recipient has an existing Contact or Lead record associated with their email address.

If you still have any questions, don't hesitate to get in touch with our support team. Enjoy scheduling your meetings!

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