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Workspace Admin: HubSpot Connections and Activity Logs

This article teaches workspace admins how to review HubSpot logging for the workspace they manage.

Updated over 2 weeks ago

HubSpot integration is available on the Mixmax Growth + CRM plan and above. Check out our pricing page for more information.

HubSpot Connection Status

As an admin of your workspace, you can view the connection statuses for HubSpot integrations used by your members. These statuses can be found in the 'Admin center' on the 'CRM integrations' page.


HubSpot Activity Logs

The HubSpot activity logs allow workspace admins to view synced activity from Mixmax to HubSpot for their entire workspace. These activities can be found in the 'Admin center' on the 'CRM integrations' page.

By clicking on 'View activity log,' admins can see the logs of activities that attempted to sync to HubSpot over the past 15 days.

What can be seen in the Activity Logs?

Admins can view the following details:

  • Status: Not Synced, Synced, or Errors

  • Internal User: The email address of the Mixmax user on behalf of whom this activity is being synced

  • Status detail: Extra details on the activity sync errors or filtered activities

  • Time: The time at which Mixmax created a Note/Email to sync to HubSpot

  • Activity: Sent, Opened, Replied, Clicked, Downloaded, Received

  • Type: Note or Email

  • Search for activity related to a specific recipient

Admins can click on each activity row to access additional details, including the message received from HubSpot and the complete JSON payload. This visibility allows workspace admins to troubleshoot any issues that may arise with activity syncing.

For emails sent to multiple recipients, an Activity Log is created only for the first recipient listed in the "To" field. If there are no recipients in the "To" field, the log will be created for the first recipient in either the "CC" or "BCC" field.

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