Calling is available only on the Mixmax Enterprise plan. Check out our pricing page for more information.
Prerequisites
Make sure you meet these requirements:
You are a Mixmax Workspace Admin and on the Enterprise plan.
You've set up the Mixmax Dialer.
Call recording is turned on.
Your Mixmax ↔ Salesforce integration is set up and working.
Users who connect Gong must use the same email address in both Gong and Mixmax — this is how the system matches voices in call transcripts.
Note: Once the workspace admin connects to Gong, end users will also be able to use the integration.
How to Connect Gong
Go to Settings → Integrations in your Mixmax account.
Find the Gong Integration tile and click Connect Gong.
3. Log in to your Gong account (via username/password, or SSO with Google/Salesforce).
4. Click Allow to grant access and authorize the connection. Once connected, the tile should update to say “You’re connected!”
Note: Double-check your user permissions in Gong! Under Gong's Data capture settings menu, enable telephony system calls by selecting Import calls. This setting must be enabled for each account using the Gong integration.
How It Works
Any Mixmax calls over 30 seconds will be sent to Gong automatically.
Once the call is complete, you can review these recordings directly in Gong.
As long as the call recipient is a Contact or Lead in your Salesforce instance, they will be correctly identified in Gong.
For a unified view, you can also configure Gong ↔ Salesforce so that the call logs appear in Salesforce with Gong conversation links.
FAQ & Troubleshooting
Q: Why isn’t my call showing up in Gong?
Here are common causes and fixes:
Recording was turned off or didn’t start.
The call was shorter than 30 seconds (only calls 30 seconds or longer will be recorded in Gong).
You forgot to click Log & Complete after the call — this logs the call to the record in Salesforce and triggers the transfer to Gong.
Another dialer is interfering with Mixmax. Make sure no conflicting system is active.
Your Mixmax ↔ Salesforce integration is misconfigured or disabled.