The Dialpad integration in Mixmax allows you to use Dialpad to make calls inside Mixmax and complete Mixmax Call tasks.
Make sure you have an active Dialpad account and that Dialpad is installed on your computer.
Your Dialpad account must be on a plan that includes API access. This is included in the Dialpad Pro plan and above.
We recommend removing the Dialpad Chrome extension if it is installed. The Dialpad Chrome extension may conflict with Mixmax calling functionality.
Mixmax accounts must be on a plan that includes Mixmax Calling. Mixmax Calling is available on the Enterprise plan.
Connecting Mixmax to Dialpad
Before Workspace users are able to connect to Dialpad, a Mixmax administrator will need to enable the Dialpad integration for the Workspace.
On the Integrations page, under Dialpad, click the Connect Workspace button:
A confirmation screen will be displayed confirming you wish to enable Dialpad for calling in your Workspace. Click Continue to proceed.
You may be asked to log into your Dialpad account. Log in using your Dialpad credentials.
You will be asked to allow Mixmax to access your Dialpad account; click Allow.
Mixmax is now connected to Dialpad. After a Mixmax Workspace administrator completes these steps, other Workspace members can connect to Dialpad using the steps above.
Continue to Making calls with Dialpad for more information on using Mixmax to make Dialpad calls.