Mixmax Dialer is available only on the Mixmax Enterprise plan. Visit our pricing page for more details.
For workspaces with access to the Mixmax Dialer, workspace admins can enable or disable the Dialer for the entire workspace.
Enabling Dialer access for the Workspace
To enable Mixmax Dialer for the entire workspace, go to the Dialer section of the 'Admin center' and switch the toggle to On.
When the Dialer is enabled, your Workspace members will be able to purchase numbers and make calls using the Mixmax Dialer.
Once a number has been purchased, any phone numbers associated with the workspace will be listed under the Personal or Shared Numbers.
For more details on making calls with Mixmax Native Dialer, see Mixmax Calling.
Disabling Dialer access for the Workspace
To disable Mixmax Dialer access for all users in the Workspace, a Workspace Admin must go to the Dialer settings tab and switch the toggle to Off.
Upon toggling the switch, you will be asked to confirm whether you want to disable the Mixmax Dialer for ALL users in this workspace. Taking this action will release all phone numbers purchased by users in the workspace, including those purchased for local calling. Once released, there is no guarantee that those numbers can be obtained again in the future.
The listed phone numbers won't be released right away. You can cancel the release by reenabling the dialer before 11 AM UTC on the same day or the next day if it's past the 11 AM UTC cut-off.
If the release isn't canceled, the numbers will be released 2 hours after the cut-off.
When the Dialer is disabled, your Workspace members will not be able to purchase new numbers or make or receive calls using the Mixmax Dialer.
Managing call recording defaults
Workspace Admins can manage call recording preferences per role by navigating to the Roles tab under Admin Settings.
To allow users with a specific Role to record calls, navigate to the Roles page in the 'Admin center' and then select the particular Role you would like to manage, and then scroll to the bottom of the Mixmax tab.
Under Mixmax Dialer > Recording, you can grant access to this feature by checking the box next to Allow call recording.
The 'Default Mixmax calls to be recorded' checkbox below will default the recording toggle to ON for all calls, so users do not have to toggle on the recording before each call manually. In this scenario, users can still manually turn off call recording for specific calls.