Mixmax

Mixmax Email Enhancements, Templates, Tracking, and Deliverability

Emails

Essentials

This article explains how the Mixmax AI Smart Send works and how it determines the best time to send messages based on recipients' activity.

How to optimize email send times for recipients with Mixmax

This article explains how to grant and request permission for delegated sending of Sequences in Mixmax.

How to use delegated sending in Sequences

This article explains how to use email aliases with email Sequence stages.

How to use an email alias with Sequences

Sending emails

This article describes the Mixmax AI Compose feature available in Mixmax Sequences, Tasks, and Templates.

AI Compose overview

This is an overview of Frequently Asked Questions about AI Compose.

AI Compose FAQ

AI Compose

Everything you need to know about Mixmax Email Templates

Templates

Learn how Mixmax email templates can streamline your email workflow, bring consistency, and increase productivity.

Email Templates overview

Overview

Learn how to create and save email templates in Mixmax, including options available on different plans, with step-by-step instructions.

How to create email Templates

Learn how to turn Gmail's canned responses into Mixmax templates and enjoy the benefits of shared templates, smart variables, and analytics.

How to save an email as a Template

Learn how to use template variables in Mixmax to automate your email writing process and personalize emails with smart and custom variables.

How to add variables to email Templates

This article will teach you how to add a tracked or untracked attachment to email templates.

How to add an attachment to email Templates

This article describes Liquid Markup and how to use it for creating advanced variables.

How to use Liquid Markup for advanced variables

How to create Templates and add variables

Creating templates

This article describes how to share or revoke access to email templates and template folders.

How to share email Templates

This article explains how to archive or delete personal and shared email templates.

How to archive or delete email Templates

What else you can do with Email Templates

Managing templates

This article describes how to view and reschedule messages in your Mixmax Outbox.

Outbox

This article explains how to schedule an email to be sent later and edit scheduled messages.

Scheduling an email to Send Later

Scheduling

Mixmax Enhancements

This is an overview of all email Enhancements available in Mixmax.

Enhancements overview

This article will teach you how to share emails with others using a unique URL.

Sharing emails with others

This article explains how to set additional security parameters and limitations when sharing links and files with others.

Sharing links and files

Learn how to set, remove, or reschedule reminders in Mixmax to save time and stay organized with email follow-ups.

Setting Reminders

This article describes different types of polls and surveys in Mixmax and how to insert them in your messages, sequences, and templates.

Polls overview

Learn how to automatically get compiled results from Mixmax Polls and Surveys in Google Drive.

Poll results

Learn how to schedule group events and polls in Mixmax for easy and efficient communication with colleagues and friends.

Group Scheduling Poll

Learn how to create Call to Action buttons in Mixmax to connect recipients to your website, social media profiles, or Mixmax calendar.

Call to Action (CTA) buttons

This article explains how to show a PDF preview directly in your email using Mixmax's email Enhancements.

PDF preview

Learn how to quickly and easily add expressive emojis to your emails using Mixmax's built-in emoji menu.

Emoji in Mixmax

This article will teach you how to enhance your emails with videos using Vidyard.

Adding a video to an email with Vidyard

This article describes how to enhance your emails with custom HTML-formatted content.

Adding custom HTML

This article contains a comprehensive list of all keyboard commands you can use in Mixmax as shortcuts from the Gmail compose window.

What keyboard shortcuts can I use in Mixmax?

How to manage Polls, Reminders, and other Email Enhancements

Using enhancements

Tracking

This article describes how email opens, clicks, and downloads tracking works in Mixmax.

Tracking overview

This article describes how to send traditional email attachments and require other Workspace members to use them in emails sent with Mixmax.

Traditional attachments

This article will teach you how to send large attachments and track recipients downloading your files.

Cloud-hosted attachments

This article describes how to get notified via email or Slack when your recipient opens your email three times.

Smart notifications

This article describes how to set desktop notifications for Mac and Windows users.

Desktop notifications

Learn how to set up custom domains for Tracking and Calendars to improve your email deliverability.

Custom domains for Tracking and Calendars

Tracking setup, attachments, and notifications

Setting up tracking

This article will teach you how to create Workspace Groups and track who your Group is emailing through the Group Live Feed.

Group Live Feed

This article explains how to track your email activity using the Mixmax Live Feed.

Live Feed

Analytics

This article describes for how long your tracking data is stored on different Mixmax plans.

How long is my tracking data available?

Learn what counts as a bounce and how Mixmax handles hard and soft bounces for Sequences, Live Feed, and reports.

How does Mixmax handle bounces?

This article explains why Tracking might not show that a particular recipient opened your email.

Why Tracking doesn't show the email was opened

This article explains how click-tracking works in Mixmax and how you can improve your email deliverability when tracking clicks.

Improve the deliverability of your emails by turning off click-tracking on naked links

This article explains how to avoid receiving a 'Suspicious link' warning from Gmail using traditional attachments.

Gmail reports a 'Suspicious link' on tracked files

How image loading, spam filters, and other factors cause false positives for email open tracking.

What causes open tracking false positives for emails?

Frequently Asked Questions about Email Tracking

This article outlines best practices for protecting your email reputation and preventing your emails from getting marked as spam.

Optimizing email deliverability

How to optimize your email deliverability

Deliverability

Start for free

Developer Portal

Log in

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.