Mixmax Calling

Mixmax calling allows you to generate phone numbers and call your prospects, customers, candidates, and contacts, directly from the browser.  All call logs and the duration can be synced directly to Salesforce. 

Setting Up Calling

The United States and Canada

From the Calling Settings dashboard select the country you would like to generate a phone number for:

Enter the area code you would like to use to generate a phone number:

Click the Get Phone Number button to generate a phone number:

You can specify your incoming phone number on this page as well. If you call someone via Mixmax, and they call you back, the call will be routed to the incoming phone number. 

International Calling

To comply with local regulations Mixmax requires additional information from you or your business to generate international phone numbers. To purchase new international numbers, please email support@mixmax.com with the required documentation. 

A full list of supported countries and along with documentation requirements can be found here. 

Once the required documents are approved, the requested country will appear in the list of available countries:

Phone numbers available to you will appear in the Select Phone Number drop-down:

After selecting the phone number click Get Phone Number to apply the phone number to your account:

You can specify your incoming phone number on this page as well. If you call someone via Mixmax, and they call you back, the call will be routed to the incoming phone number.  International phone numbers should include the country code preceded by a plus sign (+). 

Local Dial

With Local Dial, you will be able to call prospects from a number with the same area code as the prospect.  

Before using Local Dial, please ensure that you have personal number set up using the steps here.

When Local Dial is enabled for a workspace, you will have the option to place a call either from "Your phone number" or a "Local number". 

To use Local Dial, open up the call task you are working on and in the "From" section select the "Local Number" option. 

Calls placed to the prospect will come from a number with the same area code as them.

Once you click call, Mixmax will purchase a new number or use a number available to your workspace to best match the recipient's area code. 

If a phone number with a specific area code is not available, we will default to your personal number configured in your personal calling settings. 

Phone numbers purchased for local dial that are actively in use within your workspace will be available to all users within the workspace and are not associated with one specific user. 

When routing incoming calls made with a local number, Mixmax will automatically find the last Mixmax user who called that contact using the given local number. The call will be forwarded to the incoming call number configured for the expected Mixmax user.  

To enable local dial for your workspace, contact support@mixmax.com. 

Place or Log a Call from Gmail

From Gmail, you can place a call from the sidebar. If you're looking at a contact in the sidebar, and their phone number is in your CRM, click the call icon. 

If you're not looking at a particular contact in the sidebar, you can still place a call. Hover over the plus sign in the top right corner, then choose Phone call from the menu:

A call window will open up. In the To field, you can enter the name of a Salesforce lead or contact — if their phone number is in Salesforce, it will automatically populate with the number. Alternatively, you can also type or paste a phone number into the To field. Fill out the fields, and add call notes, all of which will sync to Salesforce after you end the call. After you hang up, you can continue to edit the form.

If you make a call from your desk or cell phone, or if someone calls you, you can still log the call to Salesforce. Click Log call from the menu, and then fill out the information to log to Salesforce:

Place a Call from any Phone Number Link

With the Mixmax Chrome extension installed, any phone number link on any website you visit becomes a number you can call using Mixmax. Just click a phone number link like (844) 387-6962 and a calling window will open, ready for you to place the call.

Salesforce

When you place a call via Mixmax, you fill out a form that can sync to Salesforce. The form can include fields such as call disposition and notes. Specify which fields appear in your  CRM Settings page. 

See your Calling Usage

To see your calling charges — based on the number of minutes and number of phone numbers you've used during the current billing period — go to your Calling Settings page. Mixmax administrators can see a summary of all calling charges for your organization, go to the Billing section of your Members & Billing page.

Pricing

Learn more about pricing here.

Reporting

The Calls report type available in the Report Builder displays the list of all calls made by the members of your Workspace, including the manually logged ones.

You can view detailed call information in this report, including the following:

• caller and recipient's names
• the phone numbers To/From which the call was made
• call date
• call duration
• call recording (you can listen to it directly from the report, change the playback speed, or download the file)
• call notes (click the note preview to open the entire note in a pop-up window)
• call status (Completed, Busy, No answer, or Failed)