Unable to sync some of your tasks to Salesforce

When using tasks in sequences, you might see a message saying 'We were not able to sync some of your tasks to Salesforce.'

This can occur for two reasons, each of which has its own solution:

  • Your Salesforce user permissions do not allow you to edit the specific account, contact, lead, or opportunity related to the task. Salesforce roles and permissions can limit some users' access to certain data. Your Salesforce administrator may have limited access to certain records, so please check with them to see if you have the appropriate permissions.
  • Your Salesforce instance may have a Tasks field which is required that Mixmax is not configured to use, especially if your Salesforce field configuration has recently changed. To update Mixmax with your current Salesforce field configuration, see step 5 of our document Troubleshoot your Salesforce connection

Once corrected, you will need to add the recipient to the sequence again. If this error occurred in the first stage of the sequence, you can simply add the recipient again. You will need to make sure that your sequence allows you to add recipients multiple times. To do this, from the Sequences page of the Mixmax Dashboard:

  1. Select the sequence you would like to change
  2. Select the Settings tab
  3. Expand Advanced Settings
  4. Uncheck 'Have already received this sequence':

If this error occurred in a stage after the first, re-adding the recipients will cause them to go through all sequence stages. To avoid this, see our instructions for Adding Recipients Mid-Sequence.

Please reach out to  support@mixmax.com if you have any other questions and we're happy to assist.