Mixmax users with Salesforce connected can see a sidebar in Gmail that shows information about each contact, lead, opportunity, and account whenever they hover over an email address. Thanks to our bidirectional sync, any changes you make in the Sidebar show up in Salesforce and vice versa.
To navigate to the Salesforce tab, first, expand the Sidebar by clicking the Mixmax icon in your Gmail sidebar on the right.
The Salesforce tab is in the People section of the Mixmax Sidebar. You can click the People tab to open it or simply hover over any email address in an open email when the Sidebar is expanded and then click the Salesforce tab.
Setting default fields for your Salesforce sidebar
You can specify which fields appear in your sidebar: go to your CRMs & Live Feed page in your Settings. All the fields present will be displayed in the Sidebar. If you are looking to add an additional field, you can select Show another field.
Setting default fields for a Role
If you're a Mixmax Workspace admin, you can control the default fields that are seen by the various roles in your Workspace.
To adjust which fields are visible for each role, go to the Admin tab in Settings, select the Roles tab, and then the Salesforce tab. Make sure that the option to apply the settings to all members with this role is checked.
Here, you can select which fields are visible in the Salesforce sidebar for each role.
Check the Individuals in this role manage their own Salesforce settings box to allow members with this role to choose their own settings as described above.