Standard Processing SLAs
The timely execution of Mixmax services is critical to enabling your workflows to operate smoothly. The following outlines target SLAs for various features in Mixmax. These features can include email sequences, Salesforce updates, sync events from Salesforce to Mixmax, and evaluating and processing rules. We have built our system to be highly scalable and performant while ensuring your data is secure. As such, here are the performance expectations:
Sequences
Typically, sequence stages will take under 5-10 minutes to process. Occasionally, they may take up to 60 minutes if there are extreme spikes in simultaneous sequences being sent.
Rules
Most Rules are executed within 10-20 minutes of being triggered. Occasionally, they may take up to 120 minutes if the Rules are incredibly complicated or a large amount of Salesforce data is updated simultaneously (usually via an automated script or app).
Emails
Mixmax may limit the number of emails a single user sends in a day to 1,000. This helps ensure users are not rate-limited by Google or Microsoft (emails are sent via APIs for Gmail and Outlook) and have the most responsive experience on the platform. To learn more, see Google's sending restrictions and best practices.
System Requirements
The Mixmax Extension is supported in the current stable desktop release of Google Chrome and the immediately previous stable desktop release.
Example: If the current stable release of Google Chrome (as defined in Chrome Platform Status) is Chrome 90, then the supported versions are Chrome 90 and Chrome 89 on Windows, macOS, and Linux. Older versions of Chrome may function, but are not actively supported by Mixmax.
In addition to the hardware requirements for your operating system, the Mixmax Extension requires at least 8GB of RAM for optimal performance. Users in lower-RAM environments may experience slow performance. The Mixmax extension also requires that your display supports a resolution with a width of at least 1280 pixels. A narrower display width may result in a loss of functionality.
Mixmax does not support other Chromium-based browsers besides Google Chrome.
Other apps that make Mixmax available, such as Station, Shift, Mailplane, and similar tools, are not supported by Mixmax. Contact the vendor for support if you encounter an issue using Mixmax with one of these tools.
To learn more about Mixmax's system requirements for Outlook, check out How to install the Outlook Add-in.
Currently, Mixmax works with Gmail and Outlook. We don't support Apple Mail, Yahoo, or other email providers.