Remove a recipient from a sequence

You can remove a person from a sequence, so they will not receive additional follow-up stages. This is perfect for when someone calls you on the phone or sends you an email that is not related to your campaign.

To remove someone from a sequence, go to the  Sequences page in the Mixmax web app. Click the search bar and enter your recipient's exact email address in the TO search field: 

To remove the recipient from a sequence, click the box next to their name and then click Exit 1 Recipient.

Open your sequence. Use the search bar to search for the recipient you would like to remove. 

Click the ellipsis button then select Exit Recipient to remove a recipient from the sequence.

You can remove multiple recipients using the  checkboxes next to each recipient, then click the  Exit  button to remove them from the sequence. 

Removing Recipients as a Mixmax Administrator 

In addition to removing their own recipients, Mixmax administrators can remove recipients added by other members of the workspace. 

To view all recipients added to a sequence, select All Recipients from the Show dropdown.  After switching to the All recipients view, administrators can use the steps outlined above to remove a recipient from a sequence.