Remove a recipient from a sequence

You can remove a person from a sequence, so they will not receive additional follow-up stages. This is perfect for when someone calls you on the phone or sends you an email that is not related to your campaign.

Search All Sequences for a Specific Recipient

To remove someone from a sequence, go to the  Sequences page in the Mixmax web app. Click the search bar and enter your recipient's exact email address in the TO search field: 
To remove the recipient from a sequence, click the box next to their name and then click Mark recipients as completed

Remove Recipient from the Sequence Reports Page

Open your sequence and look at the Reports tab. Use the search bar to search for the recipient you would like to remove. 
Click the  Remove button to exit a recipient from the sequence.
You can remove multiple recipients using the checkboxes next to each recipient, then use the Mark Complete button to remove them from the sequence. 
Removing Recipients as a Mixmax Administrator 

In addition to removing their own recipients, Mixmax administrators can remove recipients added by other members of the workspace. 

To view all recipients added to a sequence, select Everyone from the Show Analytics For dropdown.  After switching to the Everyone view, administrators can use the steps outlined above to remove a recipient from a sequence. 

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