Remove a recipient from a sequence
You can remove a person from a sequence, so they will not receive additional follow-up stages. This is perfect for when someone calls you on the phone or sends you an email that is not related to your campaign.
Search All Sequences for a Specific Recipient
To remove someone from a sequence, go to the Sequences page in the Mixmax web app. Click the search bar and enter your recipient's exact email address in the TO search field:
To remove the recipient from a sequence, click the box next to their name and then click Exit 1 Recipient.
Remove Recipient from the Sequence Reports Page
Open your sequence. Use the search bar to search for the recipient you would like to remove.
Click the ellipsis button then select Exit Recipient to remove a recipient from the sequence.
You can remove multiple recipients using the checkboxes next to each recipient, then click the Exit button to remove them from the sequence.
Removing Recipients as a Mixmax Administrator
In addition to removing their own recipients, Mixmax administrators can remove recipients added by other members of the workspace.
To view all recipients added to a sequence, select All Recipients from the Show dropdown. After switching to the All recipients view, administrators can use the steps outlined above to remove a recipient from a sequence.