Reschedule the stages of your sequence
There are a couple of options when rescheduling stages of your sequence.
To reschedule a sequence for an individual recipient
Go to your Outbox. Search for the recipient’s email address.
Then check the box next to the recipient(s) you’d like to reschedule, and click Reschedule. You will need to reschedule each stage separately.
To change the interval between sequence stages
Changing the interval between sequence stages will only affect the recipients who have not yet received the previous stage. For example, suppose you have a 3-stage sequence and you added all your recipients in a single batch. They have already received Stage 1. If you reschedule Stage 2, the new send time will not affect those recipients — they’ll get Stage 2 on the original date. This is because the send time of Stage 2 is tied to Stage 1, and Stage 1 has already sent. But if you reschedule Stage 3, all your recipients will receive Stage 3 at the new time (because they have not yet been sent the prior stage, Stage 2).
To change the interval between stages in your sequence:
- From the Sequences page of the dashboard, select the sequence you would like change
- Click the Stages tab
- Select the stage you would like to reschedule in the left panel
- Edit the number of days between this stage and the prior stage
- Click Save changes