Email open tracking is available on all Mixmax plans, including the Free plan. However, some options, such as click and download tracking, are only available on the Mixmax Small Business plan and above. Visit our pricing page for more details.
To help your workspace comply with data privacy laws, you can disable tracking for users in your workspace. You can specify tracking by role. Here's how:
Go to the Roles section of the 'Admin center' page.
Select a role on the left, then click Tracking, and check the box next to Disable all tracking on new messages and sequences for members of this role.
You can also disable tracking, specifically for recipients in the EEA, to help you comply with the EEA's General Data Protection Regulation (GDPR) privacy law by ticking 'Disable tracking for recipients located in the UK and EEA for this role.'
If a recipient in the EEA replies to your email, it is safe to assume that they also opened your email. However, if the email was not sent with tracking, an open will not be shown in your Live Feed.