Create a Rule with Round Robin Actions
On the Enterprise plan, you can create a Round Robin action using a Rule with activity triggers from your connected CRM: Salesforce, Greenhouse and Pipedrive. This would allow the organization’s admins to select multiple team members to use to automatically assign certain actions to in a Round Robin fashion when something happens in Salesforce, Greenhouse or Pipedrive.
Then select your Trigger and choose your connected CRM from the list. In this example, we’ll choose Salesforce
In the next window, select which activity to use as trigger for your rule. Here, we’ll pick Lead is created or updated
Next, add your Filters then click on Add action
Next , select an action. Here, we’ll choose a Sequence action to automatically Add the lead to a sequence
In the next window, add your team members to use to create the Round Robin action by typing in their names in the From field
lick on Activate & Close when you’re done setting up the configurations for your Rule’s action.
In this rule, anytime a Salesforce Lead is created or updated, matching the filter criteria, the Lead is automatically added to the specified Sequence. For each lead created or updated, the sequence will send from the specified team members in a round robin fashion, starting with the first member on the list.
You can use Round Robin actions for various types of Rule actions - such as sending an email follow up or Sequences, CRM record ownership and creating tasks.