End an active sequence

There might be times when you'll want to end a sequence even if the recipients have not yet replied. We make this easy for you within the Mixmax dashboard. Visit the Sequences section of your dashboard and follow these to end an active sequence. If you would like to remove a specific person from your sequence, see: Remove a person from a stage of your sequence.

Non-admin Users

1. Under the name of the sequence you'd like to end, click the three dots (•••)
2. Select Exit my recipients from the drop-down menu
3. Confirm you'd like to cancel by hitting Cancel in the confirmation window

This will end the sequence for all of your active recipients. This option will not impact any recipients added by other members of your team - Any unsent messages will not be sent.

Admin Users

To exit only your own recipients:

1. Visit the Sequences section of your dashboard. 
2. Hover over the three dots under the sequence you would like to end.
3. Hover your mouse over Exit in the drop-down menu that appears
4. Click Exit my recipients in the Exit Menu.
5. Confirm you'd like to Exit the recipients by clicking Exit in the confirmation window.

To exit all recipients in the sequence:

1. Visit the Sequences section of your dashboard. 
2. Hover over the three dots under the sequence you would like to end.
3. Hover your mouse over Exit in the drop-down menu that appears
4. Click Exit all recipients in the Exit Menu.
5. Confirm you'd like to Exit the recipients by clicking Exit in the confirmation window.