Connect to Pipedrive

This feature in our product will soon be deprecated. This means that it will no longer be available for use in future versions of the product.

We understand that this feature may have been important to you, and we apologize for any inconvenience this may cause. We constantly evaluate our product to provide our users with the best possible experience. Sometimes, this requires us to remove or replace certain features.

We encourage you to explore alternative options within our product that may serve your needs. If you have any questions or concerns, please do not hesitate to contact our support team.

You have two options for connecting Mixmax to Pipedrive: Connect directly to Pipedrive using Pipedrive API, or automatically Bcc Pipedrive each time you send an email.


At the Small Business tier and above, you can automatically Bcc your CRM every time you send an email. 

To find the Auto-Bcc address for your Pipedrive account, check out this support article from Pipedrive.

Once you know your Auto-Bcc address, go to your Mixmax CRM & Team Live Feed settings. Then scroll down to Auto-Bcc, as per the screenshot below. Add the Pipedrive Auto-Bcc address:

You can specify email domains and email addresses that you want to exclude from being logged in your CRM:

You can also include or exclude a particular email from being logged to Pipedrive by clicking the  Sync button on the bottom bar of the compose window:

Pipedrive API

On the Growth plan and above you can connect directly to the Pipedrive API. This integration is for logging Mixmax events to Pipedrive, like email opens, clicks, downloads, replies, etc. It is important to note that this is separate from the automation functions provided by our Pipedrive Rules feature, which is only available on the Enterprise plan. 

To connect to Pipedrive API Log in to your account, click your name in the top right corner, and select Settings

In the Settings menu, select the API sub-menu under Personal:

On the API screen, copy your API Token displayed in green:

Open your Mixmax Integration settings and click the Connect Pipedrive button. Then, paste your API Token in the field that appears:

Click the Save button and you're all set! Once your connection is established, you can choose what events get logged to Pipedrive by following the steps outlined in our Syncing to Pipedrive article.

Note: if you are unable to find your API token using the steps above, you may need to contact your Pipedrive admin.

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