How to Configure the Mixmax Call Disposition Field

The Mixmax Call Disposition field included in the Mixmax Insights Salesforce package is used in the "Calls per disposition this month" report. If you already have a similar Call disposition field, you can edit the report to use your existing field. Otherwise, you can configure this field so it appears on the calls you made from Mixmax, and the call dispositions appear on the report.

Here are the steps to configure the "Mixmax Call Disposition" field for Mixmax:

  1. If you're configuring this for yourself as a single user, go to Settings > Personal > CRMs & Live Feed

    If you're configuring this to roles in a workspace, go to Settings > Admin > Roles > Salesforce

  2. For single-user configuration, "Individuals in this role manage their own Mixmax settings" should be selected.

    For role workspace configuration, "Apply the settings below to all members with this role" should be selected:

  1. In the Role or Individual settings for "Salesforce Fields Settings," click the "Get latest fields" button to refresh the fields if the call disposition field doesn't appear on the fields menu.

  2. Then under the "Visible Fields" settings, click "+ Show another field" to add "Mixmax Call Disposition" to "Call."

When successfully added to Call, it appears in the Call Tasks menu.

It also appears in all the Call options from Gmail:

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