Email open rates tracking is available on all Mixmax plans, including the Free plan, but some options like clicks and downloads tracking are available only on the Mixmax Small Business plan and above. Check out our pricing page for more information.
You can set desktop notifications for an email so you'll know when someone opens your email, clicks a link, or downloads a file.
To turn on desktop notifications for an individual email, hover over the lightning bolt symbol on the bottom bar of your compose window and check the box next to Desktop notifications.
You can also enable desktop notifications on the Sequence level. Go to Sequences, click on the Sequence for which you would like to enable notifications, then check the box next to Send desktop notifications for email opens, clicks, and downloads under Settings > Notifications.
To change the default behavior for your Workspace, head to the Tracking section of your Mixmax settings. Check (or un-check) the box next to Real-time desktop notifications for opens, clicks, and downloads. This change will affect all future emails distributed using Mixmax (we do not retroactively apply desktop notifications to previously sent emails).
Similarly, if you turned on desktop notifications when you sent an email, you'll continue to receive a notification each time that email has an open, click, or download, even if you turned off desktop notifications after you sent that email. You can mute a conversation by clicking Mute on the desktop notification:
Not seeing your notifications?
If you don't see your notifications, make sure you turn off your computer's Do Not Disturb setting.
Mac users: how to turn off Do Not Disturb.
Windows users: how to adjust your settings for Notifications and Quiet Hours.