Mixmax

Tracking

This article describes how email opens, clicks, and downloads tracking works in Mixmax.

Tracking overview

Overview

This article describes how to manage sending traditional email attachments with Mixmax.

Traditional attachments

This article will teach you how to send large attachments and track recipients downloading your files.

Cloud-hosted attachments

This article describes how to get notified via email or Slack when your recipient opens your email three times.

Smart notifications

This article describes how to set desktop notifications for Mac and Windows users.

Desktop notifications

Learn how to set up custom domains for Tracking and Calendars to improve your email deliverability.

Custom domains for Tracking and Calendars

Tracking setup, attachments, and notifications

Setting up tracking

This article explains how to track your email activity using the Mixmax Live Feed.

Live Feed

This article will teach you how to create Workspace Team and track who your Team is emailing through the Team Live Feed.

Team Live Feed

Learn how Mixmax determines the location of your recipients, which you can see in your Live Feed and other tracking reports.

Location tracking

Analytics

This article describes for how long your tracking data is stored on different Mixmax plans.

How long is my tracking data available?

Learn what counts as a bounce and how Mixmax handles hard and soft bounces for Sequences, Live Feed, and reports.

How does Mixmax handle bounces?

This article explains why tracking may not indicate that a particular recipient has opened your email.

Why doesn't tracking show the email was opened?

This article explains how click-tracking works in Mixmax and how you can improve your email deliverability when tracking clicks.

Improve the deliverability of your emails by turning off click-tracking on naked links

This article explains how to avoid receiving a 'Suspicious link' warning from Gmail using traditional attachments.

Gmail reports a 'Suspicious link' on tracked files

How image loading, spam filters, and other factors cause false positives for email open tracking.

What causes open tracking false positives for emails?

Frequently Asked Questions about Email Tracking

This article describes how to add contacts to the Mixmax Contacts page and filter them by Salesforce Account and engagement score.

How to use Mixmax Contacts

This article describes how Mixmax Contacts are updated with relevant data from Salesforce Leads/Contacts.

How Mixmax syncs Contacts data with Salesforce

Contacts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Tracking

Overview

Setting up tracking

Analytics

FAQ

Contacts