Extension Conflicts

There are three main signs that you may have an extension conflict:

  1. Chrome or Gmail seems to be slow
  2. Buttons in Gmail/Inbox are not showing up where you expect them to.
  3. You get a notification that there's an extension conflict.

1. If Chrome or Gmail seems slow, here's a list of extensions that have been known to conflict with Mixmax and degrade your experience. Don't worry though, Mixmax has functionality that replaces all of them:) (and if we don't, please send us a note to success@mixmax.com!)

  • Boomerang
  • Yesware
  • Streak
  • Toutapp
  • Cirrus
  • ActiveInbox
  • RightInbox
  • Sidekick
  • Mailtrack
  • Markdown everywhere 
  • BlueJeans
  • Loom
  • Grammarly
  • Rapportive
  • Preview Pane lab in Gmail

If you have any of these, it's likely that Chrome or Gmail might be slow and than buttons in Gmail or Inbox aren't showing up as expected. Please delete the conflicting extension from chrome://extensions

2. To see if an extension is causing UI to not display properly, try Mixmax in an incognito window:

To determine whether there is an issue with a conflicting extension, you can try opening Mixmax in an incognito browser window — if everything works in incognito, then there is a conflicting extension. 

  1. Refresh Gmail (or Google Inbox, if you're using), to see if that solves the problem. If not, continue to the next step.      
  2. Go to  chrome://extensions. Under the Mixmax extension, check the box next to Allow in incognito.
  3. Go to the  File menu and choose New Incognito Window, then visit Gmail (or Google Inbox) in the browser window that appears.
  4. If Mixmax works fine in incognito, but is not functioning properly in a normal Chrome window, then the problem is a conflicting extension. Sometimes chrome://extensions will show a flag on the conflicting extension — but sometimes not. Take a screenshot of your extensions (if you have lots of extensions, take several screenshots), and send it to us, so we can investigate. 
  5. Delete extensions that are conflicting by going to chrome://extensions. In general, extensions that modify Gmail/Inbox are likely to conflict with Mixmax.

3. Look at your list of extensions to see if you've received a warning. 

Open a new tab to the URL chrome://extensions. It will look something like the screenshot below. It may indicate which extension is conflicting.

Extensions that conflict tend to be the ones that modify the Gmail compose window. Mixmax also modifies the compose window, hence the conflict!

How to resolve an extension conflict:

If you have an extension conflict, there are 3 ways to fix it:

  1. Delete the conflicting extension. If you don't use that extension very often, then this is the easiest way to get Mixmax up and running! Go to chrome://extensions and click the trash can icon next to the conflicting extension.
  2. You can re-install Mixmax so that Mixmax is the extension that was installed most recently. Chrome automatically updates your extensions, without your knowledge, so you may need to repeat this process whenever the conflicting extension gets updated. Here's how to re-install Mixmax:
    1. Go to chrome://extensions and click the trash can icon next to Mixmax.
    2. In the resulting popup window, click Remove.
    3. You'll see our Goodbye page. At the bottom of the page, click I want to keep Mixmax.
    4. In the popup window, click Add extension.
    5. You'll return to your Gmail/Inbox page, where you'll see another popup: click Activate Mixmax.
    6. You'll see a popup about offline access: click Allow.
    7. Decide whether you want to invite friends, and click the corresponding button.
    8. You're all set!
  3. As a workaround, one solution is to create separate Chrome profiles that correspond with Mixmax and the conflicting extensions you still want to use. For example, create one Chrome profile with the Mixmax extension (and any other non-conflicting extensions) installed, and create another profile with the conflicting extension installed. That way, Mixmax and the conflicting extension will not get in each other's way and disrupt the user experience of either. 

If you absolutely need that conflicting extension, let us know why! Write us at success@mixmax.com.