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What happens to active Sequences when my trial ends?
What happens to active Sequences when my trial ends?
Updated over a week ago

Sequences are available on the Mixmax Small Business plan and above. Check out our pricing page for more information.

If your trial ends while you still have active sequences, your sequences will be paused. After your trial ends, you will automatically be moved to the Free plan or back to the previous plan that you have paid for. (i.e., if you subscribe to Growth but get an Enterprise trial, you'll go back to Growth.)

Multi-stage sequences and reply-tracking on sequences are unavailable on the Free and Starter plan. Your sequences won’t be deleted, but you will not be able to use them again unless you upgrade. If you would like to continue to use multistage sequences, we recommend upgrading to the Small Business plan.

If you would like to see who received or didn't receive the sequence, you can download a CSV report of your sequence on the Recipients tab in Sequences:

Downloading CSV report

If you've upgraded from the Free plan and would like to resume your paused sequences, just click on the blue Resume button under the sequence name.

Resume button

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