To help your workspace comply with data privacy laws, you can disable tracking for your workspace users. You can specify tracking by role. Here's how:
Go to the Roles section of the 'Admin center' page.
Select a role on the left, then click Tracking, and check the box next to Disable all tracking on new messages and sequences for members of this role.
You can also disable tracking, specifically for recipients in the EEA, to help you comply with the EEA's General Data Protection Regulation (GDPR) privacy law by ticking 'Disable tracking for recipients located in the UK and EEA for this role.'
If a recipient in the EEA replies to an email, it is safe to assume they opened it. However, if the email was not sent with tracking, an open will not be shown in the Live Feed.