Sequences are available on the Mixmax Small Business plan and above. Check out our pricing page for more information.
You can remove a person from a sequence so they will not receive additional follow-up stages. This is perfect for when someone calls you on the phone or sends you an email that is not related to your campaign.
Searching all sequences for a specific recipient
To remove someone from a sequence, go to the Sequences page in the Mixmax web app. Click the search bar and enter your recipient's exact email address in the To: search field:
To remove the recipient from a sequence, click the box next to their name and then click Exit 1 recipient.
Removing a recipient from the sequence Recipients page
Open your sequence. Use the search bar to search for the recipient you would like to remove.
Click the ellipsis button, then select Exit Recipient to remove a recipient from the sequence.
You can remove multiple recipients using the checkboxes next to each recipient, then click the Exit button to remove them from the sequence.
Removing recipients as a Mixmax administrator
In addition to removing their own recipients, Mixmax administrators can remove recipients added by other workspace members.
To view all recipients added to a sequence, switch off the My recipients only toggle above the list of recipients.
When the My recipients only filter is disabled, administrators can use the above steps to remove a recipient from a sequence.
Ending an active Sequence
Sometimes you might want to end a sequence even if the recipients have not replied yet. We make this easy for you within the Mixmax dashboard. Visit the Sequences section of your dashboard and follow these steps to end an active sequence.
Non-admin Users
Under the name of the sequence you'd like to end, click the three dots (•••) button.
Select Exit my recipients from the drop-down menu.
Confirm you'd like to cancel by hitting Cancel in the confirmation window.
This will end the sequence for all of your active recipients. This option will not impact any recipients added by other team members: Any unsent messages will not be sent.
Admin Users
To exit only your own recipients:
Visit the Sequences section of your dashboard.
Hover over the three dots button under the sequence you want to end.
Hover your mouse over Exit recipients in the drop-down menu that appears.
Click Exit my recipients in the Exit recipients menu.
Confirm you'd like to exit the recipients by clicking Exit in the confirmation window.
To exit all recipients in the sequence:
Visit the Sequences section of your dashboard.
Hover over the three dots button under the sequence you want to end.
Hover your mouse over Exit recipients in the drop-down menu that appears
Click Exit all recipients in the Exit recipients menu.
Confirm you'd like to exit the recipients by clicking Exit in the confirmation window.
