Sequences are available on the Mixmax Small Business plan and above. Check out our pricing page for more information.
You have a couple of options when rescheduling stages of your sequence.
Reschedule a sequence for an individual recipient
Go to your Outbox. Search for the recipient’s email address.
Then, check the box next to the recipient(s) you’d like to reschedule, and click Reschedule. You will need to reschedule each stage separately.
Changing the interval between sequence stages
Changing the interval between sequence stages will only affect the recipients who have yet to receive the previous stage.
Example: Suppose you have a 3-stage sequence and add all your recipients in a single batch. They have already received Stage 1. If you reschedule Stage 2, the new send time will not affect those recipients — they’ll get Stage 2 on the original date. This is because the send time of Stage 2 is tied to Stage 1, and Stage 1 has already been sent.
But if you reschedule Stage 3, all your recipients will receive Stage 3 at the new time (because the prior stage, Stage 2, has not been sent to them yet).
To change the interval between stages in your sequence:
From the Sequences page of the dashboard, click the sequence you would like to change.
In the Stages tab, select the stage you would like to reschedule in the left panel.
Edit the number of days between this stage and the prior stage.
Click Publish changes.
