How long is my data available?

Mixmax provides you with email analytics, so you know who opens emails, clicks links, downloads files, confirms meetings, and replies to your messages. Tracking differs by plan — for details, see What kind of tracking is included in my plan?

Free Plan

For customers on the Free plan, Tracking data is available for the past 30 days. If you stop using your Mixmax account, Tracking and other data will become unavailable after 30 days of inactivity.

Starter plan

For customers on the Starter plan, Live Feed data is available for the past 30 days. If you move to the Free plan, your prior Live Feed data will no longer be available. If you stop using your Mixmax account, data will continue to be available as long as your subscription is current. If your subscription is unpaid, you’ll be moved to the Free plan, and your prior Live Feed data will no longer be available.

Small Business, Growth and Enterprise Plans

For customers on the Small Business, Growth and Enterprise plans, Live Feed data is available since you started using Mixmax or for the past 365 days, whichever is more recent. If you move from the Small Business, Growth or Enterprise plan to the Starter plan, your Live Feed data for the past 30 days will be available. If you move to the Free plan, your prior Live Feed data will no longer be available. If you stop using your Mixmax account, data will continue to be available as long as your subscription is current. If your subscription is unpaid, you’ll be moved to the Free plan, and your prior Live Feed data will no longer be available.

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