I was charged after canceling my subscription!

If you were charged after cancelling your subscription, have no fear.  Simply write into us at success@mixmax.com, and we’ll take care of your refund!   

Here are a couple reasons that may have happened:

Billing changes were processed a few business days after your cancellation

Once you cancel your subscription, billing changes will be processed within a few business days.  If you cancelled a few days before your billing due date and were charged for your subscription, it may be that our billing system hadn’t completed your cancellation.  

You deleted the Mixmax extension without cancelling your subscription

While you can delete your Mixmax extension at any time, note that only deleting the extension does not cancel your paid subscription to Mixmax.  

To cancel your paid subscription, go to your Account & Billing section in the Mixmax Dashboard and click Cancel

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us