As a workspace admin, here's how you can cancel Mixmax plans per account:
Go to the 'Team members' page in the Mixmax dashboard.
Click the 'Trash can' icon that's in line with the account name.
Click 'Confirm cancellation' in the confirmation pop-up.
As a workspace admin, only another admin can cancel your plan. If you're the only remaining admin and user in your workspace, please request assistance from the support team to cancel your plan.
A workspace with existing members will always need at least one admin.
If, instead, you want to cancel all subscriptions in the workspace, follow the steps below:
Go to the 'Admin center' page and click 'Billing'.
Click 'Cancel all subscriptions'.
Select 'Yes' in the confirmation pop-up.
What happens when a subscription is canceled
When you cancel a subscription, we cancel the auto-renewal. The subscription will remain active until the end of the billing cycle. At that point, the account will be placed on our free plan.
If the account was on a monthly billing cycle, the subscription will remain active until the end of the paid month.
If the account was on annual billing, the subscription will remain active until the end of the paid year.
Because the account will automatically be placed on the Free plan after cancellation, the Mixmax extension will remain active in the user's Gmail account. Once the subscription is canceled, the user can follow the steps here to close the account.
Annual plan cancellations
We do not offer partial refunds on annual plans, which is how we can provide a steep 25% discount compared to monthly plans. However, we're happy to transfer the remainder of the subscription to another account.
Please contact our support team to request a transfer of the remaining plan duration.
Free trial cancellations
If you want to cancel an account that's on a trial plan, you don't have to cancel, as the account does not currently have a Mixmax subscription. The account will automatically switch to the free plan at the end of the trial.
If you were charged after canceling
Once you cancel a subscription, we will process the billing changes within a few business days.
If you canceled an account a few days before the billing due date and were still charged for the subscription, our billing system likely hadn't completed your cancellation before the charge was processed.
Simply contact our support team, and we'll take care of your refund!