Download tracking is available on the Mixmax Small Business plan and above. Visit our pricing page for more details.
For Outlook-based users, Download tracking is supported only for emails sent from the Mixmax web app. It is not supported for individual emails sent from the Outlook Inbox.
To learn more about the Mixmax integration with Outlook, check out How to use Outlook with Mixmax.
Traditional attachments are files attached to an email rather than being hosted online. While traditional attachments are not tracked by Mixmax download tracking, using traditional attachments can help improve the deliverability of your emails.
The file size of traditional attachments is limited to 25 MB due to Gmail's attachment size limit.
Want to send a larger file or track downloads? Send a tracked attachment.
In Sequences and Templates
In Sequences and Templates, you can use traditional attachments by unchecking the Tracked box shown below. This option is available in the Sequence or Template compose window when you hover over the paperclip icon.
To change a tracked attachment to a traditional attachment for existing Sequences or Templates, delete the existing attachment and then add a new traditional attachment.
In individual messages
To use a traditional attachment in individual messages, hover over the lightning icon on the bottom bar and uncheck the box to track downloads in the tracking menu. Then, drag and drop your attachment onto the compose window or click the paperclip icon to get a file selection menu.
Whenever you drag and drop images or GIFs onto an email, they'll always be added to the body of the email. If you would like to attach images as traditional attachments, you must use the paperclip icon.
Use traditional attachments by default
If you prefer to always use traditional attachments, you can disable download tracking by default in your Mixmax Tracking settings. Simply uncheck the 'Downloads' under 'Email tracking options'.
Requiring users to use traditional attachments
If you are the workspace administrator and you'd like to disable download tracking for all users, we've got you covered.
Go to your Roles page in the 'Admin center'. For each role, you can enable the 'Don't allow workspace members to send tracked attachments' option. When checked, users with this role will be required to use traditional attachments and will not be given the option to enable download tracking.
