Track Downloads of Attachments

Want to send a large file, or know when someone downloads your file? Send an attachment with download tracking enabled in. Tracked attachments are automatically hosted in the cloud, and your recipient can download them whenever they want. Download tracking is available on the Small Business plan and above.

Cloud-hosted attachments offer three big benefits:

  1. There is no size limit
  2. Since we track downloads, you'll know who downloads your attachments and whe 
  3. Files are uploaded and downloaded over encrypted connections.

Here's how to send a cloud-hosted attachment:

For an individual message, hover over the lightning bolt icon in your compose window and make sure 'Track Downloads' is selected. 

When you add an attachment, you'll see an indicator that it will be tracked once it is sent. Please note if you upload any attachments greater than 25MB in Mixmax 2.0, they will be uploaded to Google Drive associated automatically. 

If you'd like to turn this option on for all messages, you can do so in the Mixmax Tracking settings

See Who’s Downloading Your Files

You can see who is downloading your files in the Live Feed. Click the Downloaded tab under “Saved Searches” to see the 100 most recent downloads

Traditional Attachments

Note that whenever you drag and drop images or GIFs onto an email, they'll always be added as traditional attachments, so your recipients can see the content directly in the email. Traditional attachments cannot be tracked for downloads. 

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