Track Attachment Downloads

Want to send a large file, or know when someone downloads your file? Send an attachment with download tracking enabled.  Tracked attachments are automatically hosted in the cloud, and your recipient can download them whenever they want. Download tracking is available on the Small Business plan and above.

Cloud-hosted attachments offer the following functionality:

  1. There is no size limit
  2. Since we track downloads, you'll know who downloads your attachments and when
  3. Files are uploaded and downloaded over encrypted connections.

Tracking downloads can affect the deliverability of your email.  If you are seeing your messages with attachments flagged as spam or suspicious, we suggest using traditional attachments.

Enable Download Tracking on Individual Messages

For an individual message, hover over the lightning bolt icon in your compose window and make sure 'Track Downloads' is selected. 

When you add an attachment, you'll see an indicator that it will be tracked once it is sent. Please note if you upload any attachments greater than 25MB in Mixmax 2.0, they will be uploaded to Google Drive automatically. 

Enable Download Tracking by Default

As an individual user, if you'd like to toggle this option for all of your own personal messages, you can do so in the Mixmax Tracking settings via the option below.

Sequences and Templates

Users also have the ability to toggle download tracking in their sequences and saved templates.  Users can do so by checking the Tracked box shown below.  You will see this option in the sequence or template composition window when hovering over the paperclip icon.

In order to change a tracked attachment to a traditional attachment for existing Sequences or Templates, delete the existing attachment and then add a new traditional attachment.

Disable Download Tracking for Groups

Workspace admins can disable the use of download tracking for Group members.  For more information see our article on Traditional attachments.

See Who’s Downloading Your Files

You can see who is downloading your files in the Live Feed. Click the Downloaded tab under “Saved Searches” to see the 100 most recent downloads

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us