I keep getting logged out of Mixmax

If you're always getting logged out, it could be one of five issues:

  1. Cookies settings
  2. Ad blocker settings
  3. Pop-up blocker settings
  4. Extension conflict
  5. Using your Gmail account on multiple computers at once

1. Cookies settings

To resolve, go to the URL  chrome://settings/content/cookies in Chrome and make sure your settings look like this:

13a694236fbc551f95d05533e76974c6.png

2. Ad blocker settings

If you use an ad blocker, you can add *.mixmax.com to the exception list. See the screenshot below:

Still having issues? Temporarily disable your ad blocker and see if that fixes it; ad blockers can be buggy!

3. Pop-up blocker settings

If you're using a pop-up blocker, you'll need to add Mixmax to your list of exceptions. Add Mixmax to the list of specific sites where you allow pop-ups — read more in this Chrome support article:  Block or allow pop-ups in Chrome. Also, you can signal to the pop-up blocker that you want to open the new window (and not block the pop-up): hold down the command key when you click the button.

4. Extension conflict

You may be getting logged out because another extension is interfering with Mixmax. Learn more here:  Extension Conflicts.

5. Using your Gmail account on multiple computers at once

Try signing out of your Gmail account on computers you are not using — that may fix the issue.