I keep getting logged out of Mixmax
If you're always getting logged out, it could be one of five issues:
- Cookies settings
- Ad blocker settings
- Pop-up blocker settings
- Extension conflict
- Using your Gmail account on multiple computers at once
1. Cookies settings
To resolve, go to the URL chrome://settings/content/cookies in Chrome and make sure your settings look like this:
2. Ad blocker settings
If you use an ad blocker, you can add *.mixmax.com to the exception list. See the screenshot below:
Still having issues? Temporarily disable your ad blocker and see if that fixes it; ad blockers can be buggy!
3. Pop-up blocker settings
If you're using a pop-up blocker, you'll need to add Mixmax to your list of exceptions. Add Mixmax to the list of specific sites where you allow pop-ups — read more in this Chrome support article: Block or allow pop-ups in Chrome. Also, you can signal to the pop-up blocker that you want to open the new window (and not block the pop-up): hold down the command key when you click the button.
4. Extension conflict
You may be getting logged out because another extension is interfering with Mixmax. Learn more here: Extension Conflicts.
5. Using your Gmail account on multiple computers at once
Try signing out of your Gmail account on computers you are not using — that may fix the issue.