If your meeting's video recap is missing or not appearing, check these common causes:
Processing delay
Video recaps may take up to 30 minutes to process after the meeting ends. Check back shortly.
Recording not enabled
The meeting host must have cloud recording enabled for Mixmax to capture the video.
Zoom: Ensure "Cloud recording" is turned on in your Zoom account settings (Settings > Recording). For more details, see Meeting Copilot for Zoom.
Google Meet: Ensure your Google Workspace edition supports recording and it's enabled by your admin. For more details, see Meeting Copilot for Google Meet.
Meeting Copilot was not active
If Meeting Copilot wasn't enabled before the meeting started, the video won't be captured. Make sure Meeting Copilot is turned on in your settings before your next meeting.
Meeting was too short
Very brief meetings (under 1–2 minutes) may not generate a recap.
If none of these apply, contact support with the meeting date, time, and attendees so we can investigate.