Each Mixmax plan includes a monthly limit on how many activated recipients you can add across all your sequences.
Limits by plan
Free: 50 activated recipients per month
Inbox Copilot: 100 activated recipients per month
Meeting Copilot: 100 activated recipients per month
Engagement Copilot: 1,500 activated recipients per month
Mixmax Suite: 1,500 activated recipients per month
Mixmax for Teams: 3,000 activated recipients per month
Copilots for Teams: 10,000 activated recipients per month
What counts as an activated recipient?
A recipient counts towards the limit as soon as you activate them in a sequence. Recipients you save as drafts don't count until you activate them.
The number of stages doesn't change the count: activating someone in a five-stage sequence uses the same one recipient as a single-stage sequence.
Every activation counts separately, so activating the same person in two sequences counts as two recipients.
Click here to learn more about how to check your team or your usage.
What happens when I reach my limit?
Once you've reached your monthly limit, you can still add recipients to sequences — they'll be saved as Draft recipients. Draft recipients are not activated and won't receive any emails until you take action.
You can activate your draft recipients in several ways:
Wait for the next month — your count resets at the start of each billing month, and you can activate drafts then.
Upgrade your plan — a higher plan gives you a larger monthly limit, and you can activate your drafts immediately.
Add a recipient pack — on Engagement Copilot or Mixmax Suite, your workspace admin can add extra recipients to your account from the Team members page. They're available right away, so you can activate your drafts immediately.
Learn more in How to add more sequence recipients with recipient packs.
Sending sequences on someone else's behalf
If you use delegated sending to send a sequence from a teammate's account, the recipients you activate count toward that teammate's monthly limit, not yours.
Mixmax counts recipients against the account that sends the sequence's first email stage. For example, if you activate recipients in a sequence whose first email is sent from your teammate Tim's account, those recipients count toward Tim's limit, and your own count doesn't change.
Sequences with more than one sender
If your sequence's email stages are sent from different accounts, recipients count only toward the account that sends the first email stage.
When your teammate reaches their limit
If the recipients you're activating would take your teammate over their monthly limit, the banner in the sequence names your teammate and shows their limit and current usage. To activate extra recipients before the monthly reset, your teammate needs an upgraded plan or a recipient pack.
Non-admins can click Request upgrade to ask your workspace admins to upgrade that teammate.
After you activate, Mixmax tells you how many recipients were held back and why. Those recipients stay in the sequence as Draft recipients, so you can activate them once your teammate's count resets next month or their plan is upgraded.
Learn more in How to add more sequence recipients with recipient packs.
How to make the most of your limit
Focus sequences on your highest-priority contacts first.
Check the Usage this month column on the Team members page to see how close you are to your limit. Your own row is always at the top, and workspace admins can see every member's usage.
If you regularly need more capacity, consider upgrading your plan.
This is different from your daily sending limit. The sequence recipients limit controls how many people you can enroll in sequences per month. Your daily send limit controls how many sequence emails you can send per day to protect your email deliverability.