Every Mixmax plan includes a monthly limit on sequence recipients. If a team member needs to reach more people than their plan includes, a workspace admin can add a recipient pack to that member from the Team members page. The extra recipients are available right away, and you only pay a prorated amount for the rest of the current billing period.
Available recipient packs
A recipient pack adds recipients beyond those included in the member's plan. Prices are per member, per month.
+1,500 recipients: $25/mo with monthly billing, or $19/mo with annual billing
+5,000 recipients: $45/mo with monthly billing, or $39/mo with annual billing
+15,000 recipients: $75/mo with monthly billing, or $59/mo with annual billing
For example, an Engagement Copilot member (1,500 recipients included) with a +5,000 pack can activate up to 6,500 recipients per month.
Who can buy a recipient pack?
Only workspace admins can add recipient packs. Whether a member can get a pack depends on their plan:
Engagement Copilot and Mixmax Suite: Admins can add a pack themselves from the Team members page.
Mixmax for Teams and Copilots for Teams: Packs are available, but your CSM adds them for you.
Free, Inbox Copilot, and Meeting Copilot: Packs aren't available. Upgrade the member to Engagement Copilot or higher first. Engagement Copilot includes 1,500 recipients per month, and packs become available from there.
Legacy plans: Packs aren't available. Members on a legacy plan show a Legacy badge on the Team members page.
Not a workspace admin? You can see the Team members page, but you can't make changes. Ask your workspace admin to add a pack for you, or click Request upgrade when Mixmax tells you you've reached your limit. Mixmax sends an email notification to your workspace admins.
How recipient packs work
Packs belong to one member. Each pack is assigned to a specific member and isn't shared across the workspace.
One pack per member. Packs can't be stacked. If a member needs more recipients, switch them to a larger pack.
Billing follows the member's plan. If the member's plan is billed annually, the pack is billed annually. If it's billed monthly, the pack is billed monthly as well.
The allowance resets monthly. The pack's recipients are added to the member's monthly limit, which resets every month.
Add a recipient pack to a member
Go to the Team members page.
Click the member to open their details panel.
In the Usage this month section, click the edit (pencil) icon next to Sequence recipients.
In the Add sequence recipients window, select a pack.
Review the price and click Apply.
The extra recipients are available immediately. You'll be charged a prorated amount for the rest of the current billing period.
Add a pack to several members at once
On the Team members page, select the checkbox next to each member.
In the action bar at the bottom of the page, click Add-on and choose a pack.
Review the total and confirm.
All the changes go through together, so you get one invoice for the whole update.
Add a pack when inviting new members
On the Team members page, click Add members.
Add the people you want to invite and choose their plan.
In the Summary, choose the recipient pack they should get.
Check the total and click Invite and purchase.
Switch or remove a recipient pack
To change a member's pack, open their details panel, click the edit (pencil) icon next to Sequence recipients, and select a different pack. To remove the pack, select Included. Then click Apply.
Switching to a larger pack takes effect immediately. You're charged a prorated amount for the rest of the current billing period.
Switching to a smaller pack or removing a pack takes effect at the member's next renewal. The member keeps their current recipients until then, and the Team members page shows when the change will take effect.
Check your team's usage
The Usage this month column on the Team members page shows where each member stands against their recipient limit:
Comfortable: under 85% of their limit
Reaching limit: 85% or more
Limit reached: 100%
Members with a pack show + 1 add-on next to their plan name. Open a member's details panel to see their exact usage, how their total is made up, and when it resets.
Frequently asked questions
What happens if a member reaches their limit even with a pack?
New recipients are saved as Draft recipients, just like on any plan. Switch the member to a larger pack so they can activate them right away, or wait until their count resets next month.
Can a pack be shared across the workspace?
No. Each pack belongs to one member, so admins control who gets extra recipients.
Can a member have more than one pack?
No. Switch them to a larger pack instead.
When am I charged?
When you add a pack or switch to a larger one, you're charged right away for the rest of the current billing period. The confirmation shows the full amount before anything is charged.