Sequences are available on the Mixmax Small Business plan and above. Visit our pricing page for more details.
The Daily Send Limit enables admins to establish more stringent controls on the number of emails a user is permitted to send via sequences in a single day. Mixmax will automatically reschedule a user's sequence emails to the following best available day via a rescheduling algorithm once they have hit the Daily Send Limit. This setting will prevent users from exceeding Gmail or Outlook's daily sending limit, thereby helping to prevent them from getting locked out of their Gmail/Outlook account.
The Daily Send Limit is configurable, with a range of 100 to 1,000, and allows users to reprioritize rescheduled sequence emails in their Outbox.
If you activate a large number of sequence emails in your Mixmax, this feature is for you.
Daily Send Limit setting
The Daily Send Limit sets a maximum number of sequence emails that can be sent by a single user email address within a calendar day. Workspace administrators can adjust the number of sequence emails Mixmax will send per day using the Daily Send Limit setting. This setting can be found by navigating to the 'Admin center' and clicking 'Workspace settings'.
Administrators can also prevent automatically scheduled emails from being sent on weekends by using the 'Allow emails to be sent on weekends' checkbox.
The Daily Send Limit setting only applies to bulk emails sent with Sequences. Other methods of sending or scheduling emails are not considered bulk and are considered time-sensitive. Emails sent or scheduled outside of Sequences are exempt from daily send limits and will be sent at their originally scheduled time.
Recipients in CC and BCC are not counted in the Daily Send Limit.
Workspace administrators should be aware that this setting applies to all Workspace members. Each Workspace member will be able to send sequence emails up to the daily send limit.
What happens if you try to send more than your daily limit?
If you try to send more sequence emails than your daily limit allows on a given day, Mixmax will automatically reschedule the emails across multiple days. For example, if your daily send limit is 10 and you add 15 recipients to sequences, Mixmax will schedule 10 emails to send today and 5 emails the next available day.
While activating your sequence, you will be notified if the number of recipients you are activating causes you to exceed your daily send limit for that day.
Sequence emails that Mixmax automatically reschedules will display a 'Postponed' message in the Outbox and on your Sequence report, indicating the number of days the email was postponed.
How can I reschedule emails that Mixmax scheduled?
Emails scheduled by Mixmax can be rescheduled using the Mixmax Outbox.
For Outlook-based users, only scheduled sequences can currently be rescheduled in the Outbox. To learn more about the Mixmax integration with Outlook, check out How to use Outlook with Mixmax.
From the Mixmax Outbox, place a check mark next to the emails you want to reschedule:
Click the Reschedule button to select a new date or send window:
Click the Done button to save the changes:
When Sequence emails are paused, canceled, or rescheduled for later, Mixmax will automatically move back to other postponed emails to fill the spot and meet your daily send limit. If a recipient exits your sequence, a postponed email will be rescheduled to fill the spot. An email that is moved back will never get rescheduled before its original scheduled date.
How does Mixmax determine which message to send?
Mixmax automatically prioritizes which messages to send based on several factors. To read more about how Mixmax determines which emails to prioritize and some examples of prioritization, please see How does Mixmax schedule Sequence emails?
What is considered a day in Mixmax?
Daily Send Limits are based on calendar days. The boundaries for when a day starts and ends are based on your browser's time zone, as determined by the time you first sign in to Mixmax. If you need to change your time zone, please contact our support team.
For more information about sending limits, please visit our FAQ page.