Automatic email receipts
Mixmax uses Stripe for payment processing. After each payment, Stripe automatically emails the subscription admin a receipt. Check your inbox for emails from Stripe if you need a quick copy.
Downloading invoices from Stripe
To view your full billing history and download invoices:
Go to Admin Center > Billing.
Under Current Subscription, click the Manage on Stripe button.
In the Stripe billing portal, you can view your payment history, download individual invoices, and update your payment method.
Only workspace admins can access the Billing settings. If you don't see the Billing tab, ask your workspace admin for help.
What's on the invoice
Each Stripe invoice includes:
Billing date and amount charged
Plan name and seat count
Any add-ons, such as Custom branding & domains or Mixmax Dialer
Any prorated adjustments for mid-cycle changes
Payment method used
Mixmax Dialer and SMS usage (phone numbers, call minutes, and texts) is billed on a separate invoice. Learn more in How Mixmax Dialer and SMS billing works.
Mid-cycle changes and prorated charges
Workspace admins make plan and add-on changes from the Team members page. Before anything is charged, the confirmation shows the full amount of the change.
Adding members, moving a member to a higher plan or recipient step, or adding an add-on takes effect immediately. You're charged a prorated amount for the rest of the current billing period.
Moving a member to a lower plan or recipient step takes effect at the next renewal. The member keeps their current plan until then.
Changing several members at once creates a single invoice for all changes, rather than a separate invoice for each member.