Automatic email receipts
Mixmax uses Stripe for payment processing. After each payment, Stripe automatically emails a receipt to the admin who manages the subscription. Check your inbox for emails from Stripe if you need a quick copy.
Downloading invoices from Stripe
To view your full billing history and download invoices:
Go to Admin center > Billing.
Under Current Subscription, click the Manage on Stripe button.
In the Stripe billing portal, you can view your payment history, download individual invoices, and update your payment method.
Only workspace admins can access the Billing settings. If you don't see the Billing tab, ask your workspace admin for help.
What's on the invoice
Each Stripe invoice includes:
Billing date and amount charged
Plan name and seat count
Any add-ons, such as recipient packs for extra sequence recipients
Any prorated adjustments for mid-cycle changes
Payment method used
Mid-cycle changes and prorated charges
Workspace admins make plan and add-on changes from the Team members page. Before anything is charged, the confirmation shows the full amount of the change.
Adding members, upgrading a plan, or adding a recipient pack takes effect immediately. You're charged a prorated amount for the rest of the current billing period.
Downgrading a plan or removing a recipient pack takes effect at the next renewal. The member keeps their current plan or pack until then.
Changing several members at once creates a single invoice for all the changes, instead of a separate invoice for each member.
Recipient packs are billed on the same cycle as the member's plan. If the plan is billed annually, the pack is billed annually.