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Polls overview

This article describes different types of polls and surveys in Mixmax and how to insert them in your messages, sequences, and templates.

Updated over a week ago

Polls & Surveys are available on all Mixmax plans, including the Free plan, but some options, like compiled Polls results, are available only on the Mixmax Growth plan and above. Check out our pricing page for more information.

Currently, for Outlook-based users, Mixmax Polls & Surveys can only be added to email stages in Sequences, email Tasks, or email-type Rule actions.

  • Group event polls are not available to Outlook users.

  • Polls & Surveys are not available in the Outlook Add-in experience or in Templates.

To learn more about the Mixmax integration with Outlook, check out How to use Outlook with Mixmax.

Mixmax Polls make it easy to get quick, direct, and structured replies from your recipients, thus increasing your response rates. Polls can be used in messages, templates, or sequences.

When a recipient answers your survey or poll, you receive the response immediately via an email notification.

There are four kinds of surveys/polls:

  1. Yes/No Question

  2. Q&A Survey

  3. Multiple-choice Poll

  4. Group Event Poll

This overview will cover three types found in the Enhance menu when composing an email. The Group Event Poll is explained in detail here: Group Event Poll.

Group Event Poll

Yes/No Question

The Yes/No Question is excellent for getting a quick answer to a straightforward question. Add a Yes/No question to your email using the /yn slash command. To make things more efficient, you can also add your question after the slash command to insert it instantly into your email.

Yes/No question

You can also select Yes/No from the Enhance menu displayed when hovering over the Mixmax coin at the bottom of the compose window.

Type your question in the window that pops up.

You can customize the answer choice text for your recipient(s). Just click the text - it'll be highlighted, and you can start typing your customized text.

To remove an answer choice entirely, click the "X" in the top right corner of the answer choice. Click Insert Question when you're done.

Inserting a Yes/No question

Q&A Survey

Q&A Surveys help you ask focused questions and make it easy for recipients to respond specifically to each of your questions using free-form text. They're great for customer support, dealing with suppliers, or just getting straight answers. The Q&A survey can be accessed with the /qa slash command. To make things more efficient, you can also add your question after the slash command to insert it instantly into your email.

QandA survey

You can also select Q&A Survey from the Enhance menu. Type your question in the resulting window. You can choose to add a title or additional questions from there. Click Insert Q&A Survey when you are done.

Inserting a QandA survey

Multiple-Choice Poll

Polls enable you to ask a question and have the recipients choose one answer option out of several. They're great for quick answers to simple questions because your recipients don't need to write a reply. They just click a button, and their response is sent directly back to you in an email notification. The Q&A survey can be accessed with the /poll slash command. In this case, the slash command will open the window to construct your poll — like clicking on Poll in the Enhance menu.

You can have as many options as you want (keep in mind how it will appear in the email), and you can choose whether or not you want your recipients to be able to view the results of the poll. Just click Insert Poll when you are done.

Inserting Multiple Choice

Poll Results

When your recipients respond to a poll, yes/no question, or Q&A survey, you'll receive a separate email notification with each recipient's answer. You can also get poll results directly from our API.

If you're a Growth or Enterprise Google-based user, you can get poll results compiled directly in Google Drive. For more information on how to set it up, go to Poll Results. Exporting responses to Google Drive is not available for Outlook users.

If you have a poll in a sequence, responses to that poll will count as a reply. To learn more, see What counts as a sequence reply?

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