Polls overview

Mixmax Polls make it easy to get quick, direct, and structured replies from your recipients, thus increasing your response rates. Polls can be used in messages, templates, or sequences.

When a recipient answers your survey or poll, you receive the response immediately via an email notification.

There are four kinds of surveys/polls:

This overview will cover three types found in the Enhance menu when composing an email. The Group Event Poll is explained in detail here: Group Event Poll.

The Yes/No Question is excellent for getting a quick answer to a straightforward question. Add a Yes/No question to your email using the /yn slash command. To make things more efficient, you can also add your question after the slash command to insert it instantly into your email.

You can also select Yes/No from the Enhance menu displayed when you hover over the Mixmax coin at the bottom of the compose window, then type your question in the window that pops up.

You can customize the answer choice text for your recipient(s). Just click the text - it'll be highlighted, and you can start typing your customized text.

To remove an answer choice entirely, click the "X" in the top right corner of the answer choice. Click Insert Question when you're done.

Q&A Surveys help you ask focused questions and make it easy for recipients to respond specifically to each question using free-form text. They're great for customer support, dealing with suppliers, or just getting straight answers. The Q&A survey can be accessed with the /qa slash command. To make things more efficient, you can also add your question after the slash command to insert it instantly into your email.

You can also select Q&A Survey from the Enhance menu and then type your question in the resulting window. You can choose to add a title or additional questions from there. Click Insert Q&A Survey when you are done.

Polls enable you to ask a question and have the recipients choose one answer option out of several. They're great for quick answers to simple questions because your recipients don't need to write a reply. They just click a button, and their response is sent directly back to you in an email notification. The Q&A survey can be accessed with the /poll slash command. In this case, the slash command will open the window to construct your poll — like clicking on Poll in the Enhance menu.

You can have as many options as you want (keep in mind how it will appear in the email), and you can choose whether you want your recipients to be able to view the poll results. Just click Insert Poll when you are done.

Launching the survey editor by using the /yn, /qa, and /poll commands allows you to change the language used on the response page and response notification. The customized questions and answers, however, will not be translated. Enter the customized questions and answers in the language that should be used for the best results.

When your recipients respond to a poll, yes/no question, or Q&A survey, you'll receive a separate email notification with each recipient's answer. You can also get poll results directly from our API.

If you're a Google-based user, you can get poll results compiled directly in Google Drive. For more information on how to set it up, go to Poll Results. Exporting responses to Google Drive is not available for Outlook users.

By default, when a recipient votes on a Poll, Yes/No Question, or Q&A Survey, they receive a confirmation email letting them know their vote was recorded.

To disable sending that confirmation email to your recipients, go to Settings → Personal → General and turn on "Don't send voters a confirmation email when they vote in my polls." This setting applies immediately to future votes, including on already-sent polls.

This is separate from the notification email you get as the poll's creator. Turning confirmation emails off does not affect your own notifications.