You can set up your sequence so that people who reply to a stage won't receive follow-up stages. Here are a few scenarios you may encounter — we'll explain what counts as a reply:
Bounced emails: We are able to recognize emails that bounce, and these email addresses are removed from your campaign. Follow-up stages will not be sent to these addresses. We do not count bounced emails as a reply in your analytics.
Out-of-office messages: Out-of-office messages do not count as replies. These recipients will continue to receive follow-up stages.
Reply to an email that was not part of the campaign: If someone replies to an email that is not part of your email campaign — or sends you a separate email — we do not count this as a reply. In this case, you can manually remove the recipient from the sequence. We offer an advanced setting that allows you to remove a recipient if any email from them is received.
The email was forwarded to a new person, and that person replied: If someone forwards your email to another person, and that person replies, this is counted as a reply. The reply will be attributed to the original recipient.
The recipient clicks on a Poll or Survey: If your recipient clicks on a poll, Yes/No question, or submits an answer to a Q&A Survey, this counts as a reply. If you would like to learn more, go to polls & surveys.
The recipient clicks on a calendar invitation: If your recipient clicks any button on any of Mixmax's calendar invitations from the sender's calendar, this counts as a reply.