I was charged after canceling my subscription!

If you were charged after canceling your subscription, have no fear. Simply send us a message, and we’ll handle your refund!

Here are a couple of reasons that may have happened:

Once you cancel your subscription, billing changes will be processed within a few business days. If you canceled a few days before your billing due date and were charged for your subscription, it may be that our billing system hadn’t completed your cancellation.

While you can delete your Mixmax extension at any time, note that only deleting the extension does not cancel your paid subscription to Mixmax.

Subscriptions can be canceled from the Team Members page in the Mixmax Dashboard.