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Receiving admin_policy_enforced error when logging into Mixmax
Receiving admin_policy_enforced error when logging into Mixmax

This article will help you to resolve an error that can occur when logging into Mixmax.

Updated over a week ago

If you see an error message "Admin_policy_enforced" when trying to log in to Mixmax, you should contact your Google Workspace admin to adjust your organization's Admin API settings.

Google Workspace admins should check their Google Workspace Admin Console and review the organization's Admin API settings to ensure API access is enabled.

Enabling API access

Google Workspace admins will also need to whitelist Mixmax as a trusted app. Here's how:

If your team has used Mixmax in the past:

  1. Navigate to the API Permissions section of the Admin console.

  2. Under Admin, click X apps:

Admin API permissions

3. Find Mixmax in the list of installed apps.

4. Click the three vertical dots icon and select Trust:

The Trust option

If your team is new to Mixmax or if Mixmax does not appear on the list:

  1. Navigate to the API Permissions section of the Admin console.

  2. Click Trusted apps.

  3. Click + in the lower right, and add Mixmax as a trusted Web Application.

  4. Use the following OAuth2 Client ID:

Trusted list

For more information, see whitelisting apps.

What Changed?

Starting on November 4, 2019, Google is removing the API Reference setting. Only the Admin API access setting will be used to control API access to Google Workspace after November 4, 2019.

If you have the API Reference setting disabled, Google will automatically disable your Admin API access setting on November 4, 2019.

For more information on this change, see how to control apps' access to data.

How this affects Mixmax

Mixmax requires API access to connect to your Google Workspace Gmail account. You will not be able to log in to Mixmax if the Admin API access setting is disabled.

If you try to sign in to Mixmax and see the following error message, your Google Workspace admin will need to adjust the API Access settings at your organization:

Admin policy error

Unfortunately, users enrolled in Google's Advanced Protection Program will get the same error because our third-party app is yet to be verified with the program.

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