Sequences are available on the Mixmax Small Business plan and above. Check out our pricing page for more information.
Need to fine-tune your Sequence after it's already launched? Open any Sequence, edit in the Stages tab, and click Publish Changes in the bottom right corner. Your updates go into effect immediately for all active and future recipients who haven't yet received the stages you edited. Edits to your Sequence will not affect Stages that have been personalized before sending.
Changes to the duration of a stage do not affect recipients who are already actively in that stage of the sequence. Also, changing the stage type (e.g., switching from Email to Task) is currently not supported once the Sequence has been used. Instead, we suggest creating a new Sequence that meets your needs.
Adding new stages
You can add new stages to active sequences. Click Add another stage, just like when creating a new Sequence. Once you're done, click Save changes.
Only active recipients and recipients you add in the future will receive the new stage(s). Recipients who have exited the Sequence will not receive the new stage. To learn more, see how to get your Sequence to exit recipients.
If you add a new stage to an activated sequence, Mixmax will show the popup below, asking you to confirm that you want to add the stage. Once the stage is added, you cannot change the stage type.
Once recipients are added to a sequence, Mixmax locks the stage type. You cannot change it, and it will be greyed out.
Changing the duration between stages
You can also change the duration between stages. However, changing this will only affect recipients who enter that stage after the change.
Example: The recipients who received Stage 1 and entered Stage 2 before you changed the Stage 2 send date will still receive Stage 2 after your original specified duration.
You can also reschedule the stages of your Sequence.
Deleting stages
You can delete stages from your Sequence before it's activated.
Click the trash can icon next to the stage to remove it from your Sequence.
Once recipients are added and a sequence has been activated, a stage cannot be deleted.
Instead, you can edit the content or cancel and recreate the Sequence. Use this method to remove a stage of an active Sequence. You can also archive your Sequence if needed.