Domain Claiming is available on the Mixmax for Teams plan, and only workspace admins can claim or release a domain.
Domain Claiming helps everyone at your company end up in the right Mixmax workspace. Once a workspace admin claims your company's email domain (e.g., example.com), nobody with an email address on that domain can create a new Mixmax workspace. You then choose how new colleagues get into your workspace: they join automatically, request access, or wait for an invitation.
Claiming a domain
Go to Admin center > Workspace settings.
Under Member Access Controls, find Claimed domains. It lists the email domains that members of your workspace use.
Click Claim next to the domain.
Choose whether to turn on these two settings along with the claim. Both are on by default:
Also restrict workspace invitations: only workspace admins can invite new members, from the Team members page.
Allow people to request access: people with an email address on that domain who aren't invited can ask to join your workspace. Mixmax emails your workspace admins so they can invite them.
Click Claim followed by your domain (e.g., Claim example.com).
The domain now shows who claimed it and when, with a Release option next to it.
The dialog only offers a setting that isn't already on, and claiming a domain never turns a setting off. You can change both settings later in Workspace settings.
Which domains you can claim
Domains your members use. A domain appears under Claimed domains once at least one member with an email address on that domain has signed in to Mixmax. If no domain can be claimed yet, you'll see "None of your members' email domains can be claimed yet."
Company domains only. Public email domains, such as gmail.com, can't be claimed.
One workspace per domain. Each domain can be claimed by one workspace. If another workspace has claimed a domain, it shows "Already claimed by another workspace. Contact support to change this." instead of the Claim button.
More than one domain. You can claim every domain your members use. A subdomain needs its own claim, so claiming example.com doesn't cover mail.example.com.
What changes when a domain is claimed
Nobody can create a new workspace with that domain. This applies when someone signs up, when they would otherwise choose Create a new workspace instead, and after someone has been removed from a workspace.
Current members stay where they are. Claiming a domain doesn't move anyone, in your workspace or in any other.
Other workspaces keep working. If your company has more than one Mixmax workspace, the others keep their members and their own settings. People can still join them or be invited to them.
Who can join your workspace doesn't change by itself. The claim only stops new workspaces. How people join yours depends on Allowed domains, Restrict workspace invitations, and Allow people to request access.
The domain isn't added to Allowed domains. Claiming a domain doesn't make people on it join your workspace automatically.
Choosing how new colleagues join
Allow people to request access is available on the same plans as Restrict workspace invitations: Mixmax Pro and Mixmax for Teams. You don't need a claimed domain to use it.
On a claimed domain, a new colleague who signs in to Mixmax without an invitation gets one of three experiences, depending on your settings in Admin center > Workspace settings:
How people join | Your settings | What a new colleague sees |
Join automatically | The domain is in Allowed domains, and Restrict workspace invitations is off | They're added to your workspace when they first sign in. |
Request access | Restrict workspace invitations is on, and Allow people to request access is on | Your workspace appears on the Your team is already on Mixmax screen with a Request access label. They select it and click Request access, and Mixmax emails your workspace admins. |
Invite only | Restrict workspace invitations is on, and Allow people to request access is off | A screen titled Ask an admin to invite you. They can join once a workspace admin invites them from the Team members page. |
People you invite always join your workspace, whichever option you use.
If Restrict workspace invitations is off and the domain isn't in Allowed domains, new colleagues also see the Ask an admin to invite you screen. In that case, any member of your workspace can invite them.
Allow people to request access appears under Restrict workspace invitations, and only while that setting is on. While both are on:
People on your claimed domains and your allowed domains can request access.
Allowed domains stays editable, so you can choose which other domains can request access. Nobody on those domains joins automatically.
To learn more about restricting invitations, see Restricting who can join your workspace.
Approving an access request
When someone requests access, Mixmax sends an email from [email protected] to every workspace admin who has signed in to Mixmax. The subject says who asked to join and which workspace.
Open the email and click Approve.
The Team members page opens the Add members window with the person's email address already filled in. If the person is already in your workspace or has already been invited, you'll see a message saying so, and the window doesn't open.
Choose their plan, review the total, and confirm, as you would for any invitation. For the full steps, see Inviting new members.
Ask the person to sign in to Mixmax again. They join your workspace as soon as they do.
Approving a request sends a regular invitation, so plans and billing work the same way as when you add a member yourself.
If you don't want to add the person, ignore the email. Nothing changes for your workspace, and the person stays without access.
What the person requesting access sees
After they click Request access, the workspace shows a Requested label and the button changes to Request sent. They see a note that Mixmax emailed the workspace's admins, and that they should sign in again once an admin has invited them.
A person can send one request per workspace every 24 hours. If they try again sooner, Mixmax doesn't email the admins again.
Releasing a claim
Go to Admin center > Workspace settings.
Under Claimed domains, click Release next to the domain.
Releasing a claim only removes the claim. Restrict workspace invitations, Allow people to request access, and Allowed domains stay as they are. After the release, people with that domain can create new Mixmax workspaces again.
If your workspace moves to a plan that doesn't include Domain Claiming, or its subscription is canceled, its claims are released automatically. They aren't restored if you return to an eligible plan, so you'll need to claim the domain again.
FAQ
Does claiming a domain move people who already have their own workspace?
No. Claiming a domain stops new workspaces from being created with it. Existing workspaces keep working, and their members stay where they are. To bring someone into your workspace, contact Mixmax Support, and we'll move them. They keep their content.
Can two workspaces claim the same domain?
No. Each domain can be claimed by one workspace, and the first workspace to claim it holds the claim. If Claimed domains shows "Already claimed by another workspace. Contact support to change this." for your domain, contact Mixmax Support.
My company has more than one Mixmax workspace. What happens to the others?
They keep working, with their own members and settings. The claim only stops new workspaces from being created. A new colleague on the claimed domain is offered every workspace that their email domain can join or request:
If exactly one workspace lets them join directly, they're added to it automatically.
If there are several, or the only ones on offer take access requests, they choose on the Your team is already on Mixmax screen.
If there's nothing to join or request, they see the Ask an admin to invite you screen.
It doesn't matter which of your workspaces holds the claim. Holding it doesn't give that workspace any control over the others.
Why don't I see Claimed domains in Workspace settings?
Claimed domains only appears for workspace admins on a plan that includes Domain Claiming. On other plans, the section isn't shown. If you see "Your plan doesn't include domain claiming." when you claim a domain, your workspace's plan doesn't include it.
To learn about adding Domain Claiming to your workspace, talk to your account team or contact Mixmax Support.
Why isn't my domain listed under Claimed domains?
Only company email domains that your workspace's members use are listed. If nobody with an address on that domain has signed in to Mixmax as a member of your workspace yet, invite one person from that domain first. Public email domains, such as gmail.com, are never listed.
Does a claim cover subdomains?
No. Each subdomain needs its own claim. Claiming example.com doesn't stop someone with a mail.example.com address from creating a workspace.
I removed a claimed domain from Allowed domains. Is it still claimed?
Yes. Allowed domains and Claimed domains are separate. Removing the domain from Allowed domains stops people on it from joining your workspace automatically, but nobody can create a new workspace with it until you release the claim.
Can I see a list of pending requests, or decline one?
Not at the moment. Access requests arrive by email only. To decline a request, ignore the email.
What happens when I remove someone on a claimed domain from my workspace?
They lose access to your workspace right away, and their Sequences and Rules stop, which may take up to 30 minutes. They can't rejoin it through Allowed domains or by requesting access. They can only come back if a workspace admin invites them again. Because the domain is claimed, they can't create a new workspace of their own either. To learn more, see Removing a member.