With the Group Live Feed, you can see who your Workspace Group is emailing and whether their emails are opened, clicked, and downloaded.
Here's what the Group Live Feed looks like. Click one of your Group names at the top of your Live Feed to view the Group Feed. The Everyone tab includes data from all of your groups.
Creating your Group
To start using the Group Live Feed, first, you'll need to create a Group. In the Mixmax web app, users on the Small Business plan and above can click Groups in the left column to open the Groups page. Give your Group a name and invite people in your Workspace to join:
Inviting a Group member: Each person will receive an email inviting them to join your Group. When they accept, you'll see their status as Accepted. If they have not yet accepted, you can click Resend to send their invitation again.
Inviting a Group member who does not yet use Mixmax: If you invite someone who does not have a Mixmax account, they'll be invited to create a Mixmax account.
Removing a Group member: You can remove a Group member at any time by clicking the X next to their name.
Leaving a Group: Group members you've invited can leave the Group at any time — they'll see a button that says Leave this Group.
Disbanding a Group: If you want to disband a Group you created, first remove all of the Group members by clicking the X next to each person. Then click the X next to your name to disband the Group.
Who can contribute to the Group Live Feed: Users on the Small Business plan and above can view and sync messages to Group Lives feeds. The Group Live Feed is not available to users on the Free plan.
Workspace Admin Privileges for Groups
As a workspace Admin, you can access all Groups that exist in your workspace without being required to join each Group.
For example, three users in a workspace create a workspace group to track how many emails they send to recipients. As an admin, you can still see the email tracking for their group even though you are not included in the group.
Syncing your emails to Mixmax
Users on the Small Business plan and above can sync emails to Mixmax. When you send an email, you can choose whether or not to sync the email to your Group Live Feed — hover over the Sync button and click Sync to Mixmax in the bottom bar. For more details, check out how to sync emails with your Group.
Continue reading to learn how to enable syncing to Mixmax by default.
You can log all emails to your Group Live Feed by default by going to the CRMs & Live Feed section of your Settings. Scroll all the way down to the Mixmax Settings section and click the box next to Automatically send activities to the Live Feed, Outbox, and Reports sections.
If this area is greyed out, this means that these settings are being managed by a Role. Your Workspace manager will need to edit these settings for the appropriate Role in the Roles tab of their Admin settings.