What counts as a reply?

You can set up your sequence so that people who reply to a stage won't receive followup stages. Here are a few scenarios you may encounter — we'll explain what counts as a reply:

Bounced emails: We are able to recognize emails that bounce, and these email addresses are removed from your campaign. Followup stages will not be sent to these addresses. We do not count bounced emails as a reply in your analytics.

Out-of-office messages: Out-of-office messages do not count as replies. These recipients will continue to receive followup stages. Occasionally, we do not correctly recognize an out-of-office message (i.e., it counts as a "real" reply). If this happens, please contact success@mixmax.com — with your help, we can train our system to recognize similar out-of-office messages. You may want to remove a person from a campaign after receiving their out-of-office message, if they're on a long leave or have left the company. You can manually remove a recipient from the sequence

Reply to an email that was not part of the campaign: If someone replies to an email that is not part of your email campaign — or sends you a separate email — we do not count this as a reply. In this case, you can manually remove the recipient from the sequence.  We offer an advanced setting that allows you to remove a recipient if any email from them is received. Check here for more details.

Email was forwarded to a new person, and that person replied: If someone forwards your email to another person, and that person replies, this is counted as a reply. The reply will be attributed to the original recipient.

Recipient clicks on a Poll or Survey: If your recipient clicks on a poll, Yes/No question, or submits an answer to Q&A Survey, this counts as a reply. Here's more on polls & surveys.

Recipient clicks on a calendar invitation: If your recipient clicks any button on any of Mixmax's calendar invitations from the sender's calendar, this counts as a reply. 

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