Cancel your Mixmax subscription
If you have a paid subscription to Mixmax, here's how to cancel it:
Go to your Members & Billing section in the Mixmax Dashboard. If you are a Workspace Admin, you can click "Cancel all accounts" if you want to cancel all accounts. To cancel an individual account, click on the trash can icon in the individual's row to cancel the account.
In the box that pops up, click Yes to confirm you want to cancel.
If you don't see the Cancel button, that means you're on the free plan; here's how to close your Mixmax account.
What Happens When You Cancel Your Paid Subscription
When you cancel your subscription, we cancel your auto-renewal. Your subscription will remain active until the end of your billing cycle. At that point, you’ll be placed on our free plan.
If you were on monthly billing, your subscription will remain active until the end of your paid month.
If you were on annual billing, your subscription will remain active until the end of your paid year.
Annual Plan Cancellations
We do not offer partial refunds on annual plans, which is how we’re able to offer a steep 25% discount in comparison to monthly plans. However, we’re happy to transfer the remainder of the subscription to another email address, whether to another email address or to another person, such as a co-worker.
Write us at email@example.com to request a transfer of the remainder of your subscription!
Free Trial Cancellations
If you are on a free trial and you'd like to stop using Mixmax, there is no need to cancel (as you do not currently have a Mixmax subscription). At the end of your trial, your account will automatically switch to the free plan. At any time during your trial, you can delete the Mixmax extension by following the steps outlined in the Deleting the Mixmax Extension section below.
If You Were Charged After Cancelling
Once you cancel your subscription, billing changes will be processed within a few business days. If you cancelled a few days before your billing due date and were charged for your subscription, it may be that our billing system hadn’t completed your cancellation before you were charged.
Simply write into us at firstname.lastname@example.org, and we’ll take care of your refund!
Deleting the Mixmax Extension
Once you've cancelled your subscription, you’ll automatically be placed on the free plan. The Mixmax extension will remain active in your Gmail account.
If you like, you can delete the Mixmax extension from your browser. Note that only deleting the extension does not cancel your paid subscription to Mixmax.
Go to the URL chrome://extensions, find the Mixmax extension, and click Remove. If you delete the extension, your account will remain, and you can download the extension again and resume using Mixmax. If you do not wish to use Mixmax in future, here's how to close your Mixmax account.
Tell Us Why You're Leaving
We're sad to see you go! We’d love to hear why you’re leaving Mixmax, and if there’s anything we could do to win you back. Write us at email@example.com with your feedback!