Downgrading a member to Free cancels their subscription but doesn't remove them from your workspace. They keep their sequences, templates, and reporting history. As a workspace admin, here's how you can cancel the Mixmax plan for an account:
Go to the Team members page in the Mixmax dashboard.
Click the member to open their details panel, and then click Edit plan.
Select Free in the Plan options menu.
Then click Confirm.
To downgrade several members at once, select the checkbox next to each member, and then click Change plan. Then follow steps 3 and 4 above.
Downgrade to Free or Remove member? Removing a member removes them from your workspace right away, and their sequences, templates, and reporting history go with them. This can't be undone. If you simply want to cancel their subscription, downgrade them to Free.
What happens when a subscription is canceled
The member keeps their paid plan until the end of the current billing cycle.
At the end of the cycle, they move to the Free plan, and billing for them stops.
Their sequences, templates, and reporting history stay in your workspace.
If the member is on monthly billing, their plan stays active until the end of the paid month. If the member is on annual billing, their plan stays active until the end of the yearly cycle.
Annual plan cancellations
We don't offer partial refunds on annual plans, which is how we provide a steep discount compared to monthly plans. However, we're happy to transfer the remaining subscription to another account, providing a flexible solution to optimize subscription usage.
Please contact our support team to request a transfer of the remaining plan duration.
What scenarios are eligible for a refund
We may grant refunds for billing errors or other system-related issues. We will review each request individually for eligibility under Mixmax's subscription terms. You may also request a refund within 14 business days of purchase if you haven't used the account after renewal. Specifically, this unused timeframe extends up to 1 year for annual subscriptions and 6 months for monthly subscriptions.
Refund requests are usually processed within a standard timeframe, though the duration may vary depending on the case's complexity. After we review eligibility, we process refunds promptly; they may be partial or full, depending on the specifics of each case.
Free trial cancellations
If you want to cancel an account on a trial plan, you don't need to cancel, since the account doesn't currently have a Mixmax subscription. The account will automatically switch to the free plan at the end of the trial.
If you were charged after canceling
Once you cancel a subscription, we will process the billing changes within a few business days.
If you canceled an account a few days before the billing due date and were still charged, our billing system likely hadn't completed your cancellation before the charge was processed. You can request a refund by contacting our support team and providing details such as the transaction date and a description of the issue. We'll determine refund eligibility based on the subscription terms.
Contact our support team, and we'll handle your refund.