As a workspace admin, here's how you can cancel the Mixmax plan for an account:
Go to the 'Team members' page in the Mixmax dashboard.
Click the 'Edit user' icon next to the account name.
Select Free in the Plan dropdown menu.
And then click Save.
If, instead, you want to cancel all subscriptions in the workspace, follow the steps below:
Go to the 'Admin center' page and click 'Billing'.
Click 'Cancel all subscriptions'.
Select 'Yes' in the confirmation pop-up.
As a workspace admin, only another admin can cancel your plan if there are other members in the workspace, since a workspace with members must always have at least one admin. If you're the sole remaining admin and user, you can cancel your plan by clicking the 'Cancel all subscriptions' button on the billing page.
What happens when a subscription is canceled
When you cancel a subscription, we cancel the auto-renewal. The subscription will remain active until the end of the billing cycle. At that point, the account will be placed on our free plan.
If the account is on a monthly billing cycle, the subscription will remain active until the end of the paid month.
If the account is on an annual billing plan, the subscription will remain active until the end of the yearly cycle.
Because the account will automatically be placed on the Free plan after cancellation, the Mixmax extension will remain active in the user's Gmail account. Once the subscription is canceled, the user can follow the steps here to close the account.
Annual plan cancellations
We do not offer partial refunds on annual plans, which is how we can provide a steep discount compared to monthly plans. However, we're happy to transfer the remaining subscription to another account, providing a flexible solution to optimize subscription usage.
Please contact our support team to request a transfer of the remaining plan duration.
What scenarios are eligible for a refund
Refunds may be granted for billing errors or other system-related issues. Each request will be reviewed individually for eligibility in accordance with Mixmax's subscription terms. Refunds may also be requested within 14 business days of purchase if the account has not been used after renewal. Specifically, this unused timeframe extends up to 1 year for annual subscriptions and 6 months for monthly subscriptions.
Refund requests are usually processed within a standard timeframe, though the duration may vary depending on the case's complexity. After eligibility is reviewed, refunds are processed promptly and may be partial or full, depending on the specifics of each case.
Free trial cancellations
If you want to cancel an account on a trial plan, you don't need to cancel, since the account doesn't currently have a Mixmax subscription. The account will automatically switch to the free plan at the end of the trial.
If you were charged after canceling
Once you cancel a subscription, we will process the billing changes within a few business days.
If you canceled an account a few days before the billing due date and were still charged for the subscription, our billing system likely hadn't completed your cancellation before the charge was processed. You can submit a refund request by contacting our support team and providing relevant details, such as the transaction date and a description of the issue. Eligibility for a refund will be determined based on the subscription terms.
Simply contact our support team, and we'll handle your refund!