To transfer the Mixmax subscription from one account to another, please contact us and share the following information:
The email address that is currently associated with the subscription.
The email address for the Mixmax account where we should transfer the subscription.
The account to which the subscription will be transferred must already be set up and have accessed the Mixmax dashboard. If not, while subscriptions can still be transferred, templates and folders will not be included.
Mixmax subscriptions can be transferred between accounts under different domains so long as they're in the same workspace.
Please let us know if you would like us to transfer your templates and template folders. The templates will only become available on the new account after we complete the transfer. If you need to delay the transfer date for any reason, please let us know.
If you need to copy the content of your Sequences, please let us know. If the old account is still accessible and within the same Mixmax workspace as the new account, we can temporarily place it on a trial plan. This will allow you to manually share the content of your Sequences from the old account so that the new account can copy them.
Upon request, we can transfer your subscription and templates. Click here for more information about which assets can and cannot be transferred, as well as how to save non-transferable data.
Keeping templates on both accounts
Here's what you can do if you would like to keep your templates on both accounts:
Make sure that both your new and old accounts are in the same Mixmax workspace.
Log in to your old account and share your templates with your new account.
Next, log in using the new account and create a new template.
To insert one of the shared templates into the new template, select it from the drop-down menu in the top right corner or use the keyboard shortcut ';' (the semicolon key) while in the body section of the compose window.
Provide a name for the template and, if necessary, choose a folder for it.
Click Save.
Repeat for each of the templates.
Frequently Asked Questions
1. Can original users still access their previously created sequences and assets?
Yes, original users can remain in the workspace, which allows them access to their prior assets even after the subscription has been transferred.