To transfer your Mixmax paid subscription from one email account to another, please send us this pre-generated email. It’ll be sent to our support team so that you can tell us:
The email address your subscription is currently associated with.
The email address where we should transfer the subscription (it should already have Mixmax installed and enabled).
If you’d like us to transfer your templates and template folders for you.
We can only transfer your subscription and templates (upon request) for you.
These items will not be transferred over to your new email address:
Sequences
Sequence Analytics
Live Feed Data
Signatures
Contacts
Keep reading to learn how to transfer or save a record of this content!
Transferring your templates
If you tell us when you contact us that you’d like your templates transferred, we can move them from your old account to your new account.
The templates will only appear on the new account after we transfer them for you. Let us know if we need to delay the transfer date for any reason!
Keeping templates on both accounts
If you would like to keep your templates on both accounts, first log in to your old account and share your templates with your new account:
Create a new folder using the New folder button on your Templates page. Give the folder a name, then click Save.
Move any templates you would like to transfer to this new folder.
Click Edit Sharing in the top right corner of your newly created folder.
Share your folder with the email address to which you would like to transfer your templates, and click Done.
Next, from your new account, copy the content of shared templates into new templates so you can continue to edit the templates:
Create a new template while logged into your new email address.
Insert one of the shared templates into the new template (either select it from the menu in the top right corner or use the keyboard shortcut,
;the semicolon key).Click Done to save the template.
Repeat for each of your templates.
Transferring your Sequence content
You can manually transfer the content of your Sequences from one account to another. Just create a new Sequence in your new account and copy and paste the content from the Sequence in your old account.
If you need to transfer sequences, please don't hesitate to let us know. We can temporarily place both accounts on a trial plan so you can share and copy sequences to your new account.
Saving your sequence analytics
You can download a copy of your sequence analytics as a CSV for your records. Within an individual sequence, click Download CSV in the top right corner of the Report page. If you have access to Insights, click Download CSV on your Insights page.
Unfortunately, it is impossible to transfer your Sequence analytics directly to your new account at the moment.
Saving your Live Feed data
Within your Live Feed, download a copy of your data by clicking Download CSV on the right-hand side.
Unfortunately, transferring your Live Feed data directly to your new account is not possible at the moment.
Transferring your signatures
To transfer your signatures to your new account, add any email aliases you have to your new account: see Add email addresses and aliases. If your signatures are stored in Gmail, you can easily import your signatures from Gmail: see Import and create signatures.
Transferring your Contacts
Google Contacts allows you to transfer your contacts to your new email account. To learn more, you can see how to export contacts here and import contacts here.