Things change, including email domains! Here's how to ensure your team's Mixmax experience is smooth throughout the transition.
Are you changing the domain of the existing email accounts or getting all new ones?
When your domain or email address changes within the same organization, you usually do not need to take any specific action with Mixmax. This is because your Mixmax account is linked to your Google ID. The Google ID is created when a Google Workspace administrator sets up a user account in Google Workspace, and the associated email address is linked to that Google ID.
If the Google Workspace administrator decides to change a user's email address or domain without affecting the Google ID, the user's Mixmax account will remain unaffected. As long as the user keeps the same email inbox after the change, everything will function smoothly.
For Sequences, the "From" email address is automatically synced from your Gmail settings every Sunday. If you need to update the Sequence sender immediately after changing your email domain and cannot wait until Sunday, you can manually import the new email address. To do this, follow these steps:
Go to Gmail Settings > Accounts.
Click 'Import email addresses to Mixmax' as shown below:
Transitioning from old accounts to new Mixmax accounts
When a Google Workspace admin is setting up a brand-new email account that is not linked to the user's previous Google ID, the process can be more complicated. While we cannot transfer the Mixmax account to the new email account, we can transfer the Templates and Template folders.
Only the following information from the older account can be transferred to the new Mixmax account:
Templates
Template folders
The following cannot be transferred:
Analytics Data and Live Feed activity
Contacts engagement data
Sequences
Sequence folders
Team membership
Reminders and Send Laters
Signatures and other individual user Mixmax settings
The same limitations apply when transitioning from a Google account to a Microsoft account or vice versa.
Mixmax Accounts: To ensure that all members of the organization are on the correct plan, we can set up the new Mixmax accounts. Please send us a spreadsheet that includes each Mixmax user's current email address, their old account email address, and the new account email address that will be associated with them. Additionally, let us know which individuals will need Mixmax workspace admin permissions.
Teams: Your Mixmax admin will need to recreate your teams or assign the new accounts to the existing teams.
Templates: We can transfer your templates from the old account to the new account. Using the information from the spreadsheet you provided, we will ensure that the templates are moved accordingly.
Sequences: We are currently unable to transfer Sequences between accounts. As a courtesy, we will keep the old accounts active for a few weeks to allow any active Sequences to finish sending.
If the old account is still accessible and within the same Mixmax workspace as the new account, you can manually share the content of your Sequences from the old account, allowing the new account to copy the Sequences.
To download Sequence analytics, use the Download CSV link in the Recipients tab. We recommend doing this before transitioning to your new account.
Reminders and Send Laters: We cannot transfer reminders or send later messages between accounts. These reminders can continue to be sent as long as the old account remains active. For emails that are scheduled far in the future, please recreate them in the new account.
Live Feed: Transfer of Live Feed activity between accounts is not possible. You can download a CSV copy of your Live Feed data by using the Download CSV link.
Signatures: If the old account is still accessible in Gmail, you can import the signatures to the new account. To do this, add the old account as an email alias to the new account and then import the signatures.